Experienced Customer Success Manager – Professional Employer Organizations (PEO) and Global Workforce Solutions

At arenaflex, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform for distributed teams. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a talented Customer Success Manager to join our team.

About arenaflex

arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work and enabling a more diverse and inclusive global economy. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, we're a leader in the global work revolution.

Why Join arenaflex?

As a Customer Success Manager at arenaflex, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. You'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your Role

As a Customer Success Manager, you'll be the face and voice of arenaflex for our clients, both internally and externally. You'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues, and you'll be an internal advocate for clients with arenaflex by championing new products and capabilities to facilitate the expansion of each client's business with us.

Key Responsibilities

* Manage a high volume of small spend accounts in either our SMB/MM or ENT segments

• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements

* 2+ years of experience

• Work occasional shifts aligned with EMEA business hours to support global operations
• Strong preference with Professional Employer Organizations and managing related HR, payroll, and compliance functions
• You have a past history of elite performance
• Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
• A strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Diversity, Equity, and Inclusion

At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, apply now to join our team at arenaflex. Apply for this job