Experienced Customer Support Specialist – Global E-commerce Acceleration Platform

At arenaflex, we're on a mission to revolutionize the world of e-commerce acceleration. As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing exceptional support to our global brand partners and customers. If you're passionate about data, partner success, and taking action to change the game, we want to hear from you!

About arenaflex

arenaflex is the premier partner for global e-commerce acceleration, headquartered in Utah's Silicon Slopes tech hub, with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, we've been named one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies in America by Inc. Our global e-commerce acceleration platform has helped over 100 top brands, including Nestle, Sylvania, Kong, Panasonic, and Sorel, scale their business around the world. We're committed to creating an inclusive environment for all employees, recognized as one of America's Most Loved Workplaces.

Job Summary

We're seeking an experienced Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for managing day-to-day administrative and organizational tasks, providing timely and friendly support to our customers, and collaborating with team members to implement actionable solutions. This is a full-time role with a hybrid schedule.

A Day in the Life of a Customer Support Specialist

As a Customer Support Specialist, your day will be filled with exciting challenges and opportunities to grow. Here's a glimpse into what your day might look like:

• Planning and executing day-to-day administrative and operational tasks
• Collaborating with team members on various tasks and projects
• Daily correspondence with customers through Zendesk
• Resolving customer issues and inquiries in a timely and organized manner
• Creating reports regarding monthly job-related activities

What You'll Need to Thrive in This Role

To succeed in this role, you'll need:

• Proficiency in both spoken and written English communication
• The ability to empathize, actively listen, and communicate clearly with customers and maintain a high level of customer satisfaction and a positive customer experience
• Experience working in seller central platforms such as Amazon and Shopify (preferred)
• Experience working in a ticketing system like Zendesk (highly desirable)
• Experience working with AI tools related to the customer experience (highly desirable)
• Proficiency in Google Sheets/Excel
• Proficiency in time management, great attention to detail, and strong organizational skills

High Performance Expectations

To excel in this role, you'll need to:

• Communicate clearly and effectively
• Be confident at speaking up, asking questions, and offering alternative solutions when necessary
• Be proactive and look for opportunities to assist the team and customers
• Follow through with all assignments on time
• Give 100% to all tasks and projects you're given
• Take full ownership of your projects and follow through to completion
• Work effectively with a small, high-performing, autonomous, and fast-paced team

Career Growth Opportunities

As a member of our team, you'll have the opportunity to fast-track your career in e-commerce and learn new techniques and technologies that will help you grow professionally. Our team is data-driven and results-oriented, and we encourage ideas and inputs from all members.

Our Team Culture

We're looking for individuals who embody our company culture, which includes:

• Game Changers: Someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to arenaflex's processes and outcomes.
• Data Fanatics: Someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data.
• Partner Obsessed: An individual who is partner-obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with arenaflex.
• Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Hiring Process

Our hiring process typically includes:

• Initial phone interview with arenaflex's talent acquisition team
• Zoom interview with the department hiring managers and team leads
• Interview with the team in India
• Professional reference checks
• Executive review
• Offer

How to Stand Out as an Applicant

To increase your chances of standing out as an applicant, be prepared to:

• Talk about professional accomplishments with specific data to quantify examples
• Talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner-obsessed at arenaflex
• Be prepared to talk about any side projects related to data and analytics

Additional Information

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about e-commerce acceleration and want to join a dynamic team that's changing the game, apply now to become a Customer Support Specialist at arenaflex! Apply for this job