Experienced Customer Experience Agent – Overnight Shift – Join the Future of Commerce with arenaflex
At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're breaking down barriers and redefining e-commerce by blending community, shopping, and entertainment into a unique experience for our users. With a remote co-located team inspired by innovation and anchored in our values, we're building the future of online marketplaces – together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest-growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
About the Role
The Customer Experience team at arenaflex is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As part of this team, you will be tasked with doing everything possible to ensure our customers get the product they ordered as fast as possible. And if something went wrong, you'll be ensuring that we're doing everything possible to make it right.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality, and in a timely manner.
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
Curious about who thrives at arenaflex? We've found that low ego, a growth mindset, and leaning into action and high-impact goes a long way here. If you're a hungry individual looking to jump-start your career in a fast-paced environment, someone willing to take on any role or task, learn new skills, and be a part of building a great company, then we want to hear from you.
Essential Qualifications:
* Open to overnight shift from 8pm-5am PST
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of E-commerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer-first / serving customers.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
Preferred Qualifications:
* Experience working in a remote or co-located team environment.
- Familiarity with arenaflex's product and services.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
Team Environment and Culture:
As a member of the arenaflex team, you'll be part of a dynamic and collaborative environment that values innovation, creativity, and customer satisfaction. Our team members are passionate about what they do, and we're committed to providing a supportive and inclusive work environment that encourages growth and development.
Benefits:
* Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer:
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now to join arenaflex as an Experienced Customer Experience Agent – Overnight Shift. Apply for this job