Experienced Sector Lead, Healthcare – Channel & Customer Research

Join arenaflex, a leading provider of AI-driven market intelligence, as a Sector Lead for Healthcare in our Channel & Customer Research team. As a seasoned industry expert, you will drive the successful execution of vertical-specific channel and customer research projects, shaping and scaling a differentiated research product for Wall Street and corporate clients.

About arenaflex

arenaflex is a global leader in market intelligence, empowering professionals to make smarter decisions through AI-driven insights. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, arenaflex is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

About the Team

Expert Insights, encompassing arenaflex's Expert Transcript Library and 1-to-1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market's largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews.

About the Role

As a Sector Lead for Healthcare, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management.

Key Responsibilities:

* Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.

• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Who You Are:

* You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.

• You have significant experience (4+ years) within the Healthcare industry, including detailed knowledge of healthcare services, pharmaceuticals, biotechnology, medical devices, regulatory environments, reimbursement structures, clinical development cycles, and market access considerations shaping investment and operational decisions.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like arenaflex and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What We Offer:

* Salary Range: $115,000 – $135,000

• Performance-based bonus
• Equity
• Generous benefits program
• Opportunity to work with a leading provider of AI-driven market intelligence
• Collaborative and dynamic work environment
• Professional growth and development opportunities

About arenaflex's Culture:

arenaflex is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling arenaflex's commitment to equal employment opportunity. arenaflex does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.

Recruiting Scams and Fraud:

We at arenaflex have been made aware of fraudulent job postings and individuals impersonating arenaflex recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• arenaflex never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @arenaflex.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of arenaflex, please contact us. Your security and trust matter to us.

How to Apply:

If you are a motivated and experienced professional looking to join a leading provider of AI-driven market intelligence, please submit your application through our Careers page. We look forward to hearing from you! Apply for this job