Experienced Customer Service and Sales Representative – Remote Licensed Healthcare Insurance Agent Opportunity at arenaflex

At arenaflex, we're passionate about creating a workplace where our employees can thrive, grow, and make a meaningful impact on the lives of our customers. As a Customer Service and Sales Representative working remotely, you'll be an integral part of our award-winning team, dedicated to delivering exceptional customer experiences and driving business growth.

About arenaflex

arenaflex is a global leader in customer experience and technology solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, known for our commitment to humanity and technology. Our diverse and inclusive workforce is dedicated to making a positive impact on the communities we serve, and we're proud to be an equal opportunity employer.

The Opportunity

As a Customer Service and Sales Representative, you'll have the unique opportunity to grow your career by connecting your customer service and sales aptitude to become a Remote Licensed Healthcare Insurance Agent. arenaflex will provide you with the training, support, and resources you need to succeed, including:

• FREE licensing course and study materials
• All state licensing exam fees covered by arenaflex
• Yearly renewal of license provided by arenaflex as your employer
• A base wage of $16/hr while studying for your state exam, with an increase to your base pay and eligibility for performance-based bonuses once you're licensed

What You'll Be Doing

As a Customer Service and Sales Representative, you'll be responsible for:

• Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Providing full lifecycle customer service and sales, including inbound and outbound calls
• Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
• Identifying additional needs customers may have and helping them to upgrade products or services

What You Bring to the Role

To succeed in this role, you'll need:

• Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
• High-speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy
• Strong customer service orientation, including empathy, compassion, and listening skills
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote

What You Can Expect

As a member of the arenaflex team, you can expect:

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
• Opportunities for career growth and advancement

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we're dedicated to helping you succeed. Our arenaflex community is here for you as one dynamic, global family.

Reporting and Success Metrics

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by key performance indicators, including customer satisfaction, sales performance, and quality metrics.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace where our employees can thrive, grow, and make a meaningful impact on the lives of our customers. We're committed to:

• Diversity, equity, and inclusion
• Employee development and growth
• Customer satisfaction and loyalty
• Innovation and technology
• Community engagement and giving back

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture, benefits, and career opportunities.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for individuals with disabilities.

Disclaimer

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. arenaflex is not responsible for any external links or websites. Apply for this job