Experienced Native French Customer Support Consultant – Multilingual Customer Experience Expert

Are you passionate about delivering exceptional customer experiences in a dynamic and multicultural environment? Do you have a flair for languages and a knack for resolving complex issues? If so, we invite you to join arenaflex, a leading provider of Support-as-a-Service solutions, as a Native French Customer Support Consultant. As a key member of our team, you will play a vital role in shaping the customer experience for some of the world's most innovative tech companies. With a focus on delivering top-notch support via emails and chats, you will be the face of arenaflex, ensuring that our clients' customers receive the highest level of service and support.

About arenaflex

arenaflex is a Support-as-a-Service company that has been revolutionizing the way tech companies approach customer support since 2010. With a presence in over 30 countries and a team that speaks over 60 languages, we have established ourselves as a leader in premium outsourced customer support. Our People First management approach ensures that our team members are empowered to grow, learn, and thrive in a dynamic and inclusive environment.

What You Will Do

As a Native French Customer Support Consultant, your primary responsibilities will include:

• Providing exceptional customer support via emails and chats, ensuring that our clients' customers receive the highest level of service and support.
• Building positive and long-lasting relationships with customers, understanding their needs, and delivering tailored solutions.
• Meeting team KPIs, staying up-to-date with cutting-edge technology, and maintaining a working knowledge of our clients' products and services.
• Communicating effectively with developers and other departments of various IT companies, ensuring seamless collaboration and issue resolution.
• Securing sensitive customer information and applying the latest customer happiness practices to deliver exceptional experiences.

What You Need to Succeed

To excel in this role, you will need:

• Native French and English communication skills, with the ability to communicate effectively in both languages.
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences.
• Analytical and research skills, with the ability to troubleshoot complex issues and provide creative solutions.
• A positive and responsible attitude, with a strong focus on customer satisfaction and loyalty.
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to Have

While not essential, experience with CRM systems and a background in crypto/finance would be a great plus, as would a passion for staying up-to-date with the latest industry trends and technologies.

Benefits and Perks

As a member of our team, you can expect:

• A flexible schedule that allows you to work from the comfort of your own home.
• The opportunity to work fully remotely, with the flexibility to manage your own time and workload.
• An inclusive international environment that celebrates diversity and promotes collaboration.
• Compensation in USD, with good bonuses for referring friends.
• Paid intensive training and probation, ensuring that you have the skills and support you need to succeed.
• Work-life balance, with a focus on your well-being and happiness.
• Responsive management that is interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development, with opportunities to learn and grow with arenaflex.

Who We Are

arenaflex is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

Join Our Team

If you're passionate about delivering exceptional customer experiences and have a flair for languages, we invite you to join arenaflex as a Native French Customer Support Consultant. Send your CV in English, pointing out your outstanding skills, and take the first step towards a rewarding career with a dynamic and inclusive team. Visit our website: www.arenaflex.com

DISCLAIMER

arenaflex is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply for this job