Experienced Customer Support/Sales Representative – Seasonal Remote Opportunity
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Support/Sales Representative to join our team on a seasonal basis. As a key member of our remote team, you will be responsible for providing top-notch customer service, conducting virtual sales consultations, and driving sales growth through upselling and renewals.
About arenaflex
arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. We bring smiles year-round, whether it's helping homeowners reclaim their lakeshore or lighting up their holidays! Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
As a Customer Support/Sales Representative, you will be the voice of arenaflex, providing exceptional customer service and support to our clients. Your key responsibilities will include:
- Answering 20-30 calls/emails per day, responding to customer inquiries, and resolving issues in a timely and professional manner
- Hosting virtual consultations via Zoom, presenting project bids to prospective clients, and assessing their needs
- Mastering Excel magic, analyzing pricing formulas, and carefully pricing out each project
- Following up with leads through phone, email, and other platforms to ensure timely resolution of customer issues
- Upselling and renewing services to existing customers, helping them discover additional services they'll love
- Closing deals, onboarding new clients, and ensuring smooth transitions
- Staying organized, tracking progress, and maintaining accurate records in our CRM
What We're Looking For
We're seeking an exceptional individual with:
- Exceptional English verbal and written communication skills, with the ability to clearly and fluently communicate with customers
- A professional demeanor and appearance suitable for video consultations
- Extreme attention to detail, with the ability to catch mistakes and improve processes
- Strong communication skills, with the ability to build rapport and provide outstanding customer care
- The ability to work independently with minimal supervision, with a high level of autonomy and self-motivation
- 3+ years of customer service and sales experience, preferably in the landscaping or B2C service industry
- Strong proficiency in Microsoft Excel, Google Sheets, and computer skills
- A designated, quiet, and professional home office environment with no interruptions
- A wired USB noise-cancelling headset with an over-the-mouth microphone
- Hi-Speed Internet (preferably with an Ethernet connection)
Tech Must-Haves
* Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills
- Desktop (preferably multiple monitors)
- Wired USB noise-cancelling headset with an over-the-mouth microphone
- Hi-Speed Internet (preferably with an Ethernet connection)
When You'll Work
We believe in work-life balance, and we offer flexible working hours between 8:00 AM - 7:00 PM CST. You'll have the opportunity to work mainly weekdays, with some flexibility to work on weekends if desired. Our prime rush season is June 1st through July 15th, and November 1st through December 1st.
What's in It for You?
* Hourly Pay + Monthly Commissions + KPI Bonuses = Effective pay of: $25 -$28/hr (based on skills, experience & location)
- Work from home
- Return each season – Become part of our fun, growing team!
How to Apply
To apply for this exciting opportunity, please submit your application directly on our website at [arenaflex website]. Please answer the three questions below in the "Additional Notes" section of your application:
- What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)?
- Describe your home office setup – include your equipment, internet connection, and any software tools you're confident using.
- Give a brief example of how your attention to detail has helped you catch a mistake or improve a process.
We can't wait to hear from you!
Benefits
* Flexible schedule
- Work from home
- Hourly Pay + Monthly Commissions + KPI Bonuses = Effective pay of: $25 -$28/hr (based on skills, experience & location)
- Return each season – Become part of our fun, growing team!
Work Location
Remote
Job Types
Part-time, Contract, Temporary, Seasonal
Pay
$25.00 - $28.00 per hour
Expected hours
20 – 30 per week Apply for this job