Administrative Researcher

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly and transparently. The Administrative Researcher will assist with debt resolution and administrative duties within the Collections Division, providing customer service and managing cases related to unpaid judgment business tax debt.

Responsibilities

• Providing great customer service while simultaneously responding to calls pertaining to the execution against a judgment debtor's assets
• Communicate regularly with debtors and/or their representatives to collect or otherwise resolve unpaid and overdue judgment business tax debt to avoid enforcement actions against their assets
• Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time
• Inform judgment debtors of program benefits while collecting outstanding judgment debt
• Independently and jointly work with other Divisions in the seizure of found assets, including but not limited to bank accounts
• Assist in resolving high volume of incoming or outbound customer communication resulting in revenue collected or discrepancy resolution
• Work with debtors to secure full payment, new payment agreement streams and/or the best step in collecting the past due amount
• Examine, analyze financials, other documents and/or conduct interviews to determine the financial stability of a debtor
• Work with debtors and associated DOF units to resolve debt discrepancies and/or non-filing of tax returns
• Utilize different investigative tools and techniques to locate debtors' contact information and possible restrainable assets

Skills

• A baccalaureate degree from an accredited college or university in business administration, accounting or a related field and one year of satisfactory full-time professional experience working with a collections agency or similar
• An associate degree as described in '1' above and three years of satisfactory full-time professional experience as described in '1' above
• A four-year high school diploma or its educational equivalent approved by a State department of education or a recognized accrediting organization and five years of full-time professional experience in a collections agency or a collections environment
• To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level 1 or one year of full-time satisfactory debt collection experience
• To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements for Assignment Level II, successfully completed the Certificate Program: 'Professional Collection Specialist Designation (PCS)', offered by the Association of Credit and Collections Professionals (ACA) or an equivalent pre-approved professional certification in a related field
• Previous debt collection experience
• Strong organizational skills
• Ability to collect and analyze relevant financial data
• Excellent written, verbal, and interpersonal skills
• Ability to multi-task, prioritize projects as well as work independently
• Working knowledge of Microsoft Office Suite

Benefits

• Public Service Loan Forgiveness

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