[Remote] Financial Counseling Rep I
Note: The job is a remote job and is open to candidates in USA. R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As a Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to obtain funding for their medical services, while providing compassionate communication and excellent customer service.
Responsibilities
- Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
- Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
- Display excellent customer service, commitment to assisting patients, and attention to detail
- Multi-task and navigate multiple systems to communicate effectively with patients
- Gain and display a thorough understanding of Medicaid and other funding programs to provide clear and concise information
Skills
- High School Diploma or GED
- Excellent customer service skills
- Compassionate communication
- Ability to remain mobile throughout the day to perform essential job duties
- Ability to communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently
- Previous experience as a financial counselor
- Background in medical terminology
- Understanding of State and Federal assistance programs
- Relevant healthcare experience
Benefits
- Competitive benefits package
Company Overview