CS Billing Liaison, Associate

Accendra Health is a company dedicated to making healthcare easier and more accessible. They are seeking a CS Billing Liaison to serve as the subject matter expert and point of contact for customers with billing questions and concerns, ensuring customer satisfaction and resolving billing disputes.

Responsibilities

• Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
• Receive and process customer account payments in addition to placing re-orders
• Maintain excellent customer relationships to ensure customer satisfaction
• Conduct routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

Skills

• 1-2 years customer service experience
• Must be bilingual English/Spanish
• Prior collections experience with multiple payers a must
• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
• Excellent verbal and communication skills
• Experience with high volume in-bound calls
• Must be able to thrive in a fast paced environment handling multiple demands

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Company Overview