Billing Assistant

National Arbitration & Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally. The Billing Assistant will be responsible for preparing and processing invoices, maintaining accurate billing records, and ensuring timely payment collection.

Responsibilities

• Generate and distribute invoices to customers accurately and on schedule, ensuring all billing information is complete and correct before submission
• Review customer accounts and billing statements to identify discrepancies, resolve billing issues, and process adjustments or credits as needed
• Maintain organized records of all invoice activities, payments received, and outstanding balances in our accounting system
• Communicate with customers regarding billing inquiries, payment status, and account balances in a professional and courteous manner
• Process incoming payments through various methods including checks, credit cards, and electronic transfers, and post them to the appropriate accounts
• Prepare regular reports on accounts receivable, aging reports, and collection activities for management review
• Collaborate with other departments to obtain necessary billing information and resolve any pricing or service delivery questions
• Assist with month-end closing procedures related to billing and accounts receivable functions

Skills

• High school diploma or equivalent
• Proficiency with accounting software and Microsoft Office Suite, particularly Excel
• Strong numerical aptitude with exceptional attention to detail and accuracy
• Excellent organizational and time management skills with the ability to prioritize multiple tasks
• Effective written and verbal communication skills for interacting with customers and team members
• Ability to maintain confidentiality and handle sensitive financial information appropriately
• Associate's degree in accounting or related field
• Previous experience in billing, accounts receivable, or general accounting

Benefits

• Health
• Dental
• Vision
• Disability and life insurance
• 401(k) plan with company match
• Paid time off
• Annual bonus
• Additional voluntary benefits

Company Overview