Operations Support Representative, Contract (CA)

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role Description

The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers.

Tasks within this Role

•    Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks. •    Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products. •    Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases. •    Creation of deficiency balance letters •    Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements. •    Support the creation and processing of documents related to the lease transfer and refinance contracts.   

Qualification requirements

Education  •    High school Diploma •    Preferred: College diploma

Experience •     1 years of experience with administrative tasks •     Preferred: 1 to 3 years of related work experience

Skills  •    Ability to communicate both verbally and written (French & English) •    Attention to detail 

Work schedule

Role Classification: Fully-Remote  Internal Grade: 3

Salary is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.  The salary for this role is $45,000. Actual pay may vary based on experience, education, and internal compensation practices.

All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance.

Only shortlisted candidates will be contacted.