[Remote] Equipment Finance Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. The Equipment Finance Customer Service Representative is responsible for providing prompt and professional service to customers, focusing on customer retention and satisfaction through effective communication and problem-solving.
Responsibilities
- Handles all customer communications in a friendly, professional, and timely manner
- Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests
- Collects delinquent payments
- Coordinates inter-departmental responsibilities to ensure a timely customer service response
- Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned
- Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer
Skills
- Ability to interact with management on a daily basis
- Experience and knowledge in customer service and working in call center or customer-support role
- Strong verbal and written skills
- Understanding of Microsoft Office (Word, Excel, Outlook)
- Strong active listening and verbal communication skills
- Proficient in problem solving
- Ability to multitask and manage time effectively
- Experience in conflict resolution
- 1 or more years of experience in a customer service, call center or collections environment
- High school diploma or GED required
Benefits
- Medical, Dental and Vision Insurance
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan
- Ameris Bank matches 50% of your first 8% of contributions to the plan
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers’ Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks
Company Overview