CASE MANAGER

Job Summary

Do you want to have a fulfilling career with purpose helping military veterans? The Case Manager is a support member of a Senior Advocate’s team. This person is in charge of implementing the Senior Advocate’s strategy for each case and being the primary point of contact with the client. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

We offer a comprehensive benefits package, including health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.

Essential Functions

Builds and maintains positive client relationships via phone, email, and mail.

Assists and consults with Senior Advocate in the organization and management of client files and records, as directed.

Reviews completeness of client files within the VA’s system and has informal meetings with VA personnel to correct various deficiencies.

Responds appropriately to all client, staff, authorized third party, and VA/BVA communications in a timely and accurate manner.

Prioritizes and completes varied administrative tasks independently, with great attention to detail, while following standard operating procedures.

Ensures all VA administrative and regulatory deadlines are met.

Proficiency in utilizing office technology and software programs in an efficient and appropriate manner.

Works in a team environment with a strong commitment to obtaining the best possible outcome for all parties.

Performs other related duties as assigned.