Credit Policy Specialist

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

We are seeking a detail-oriented Credit Policy Specialist. In this role, you will analyze complex regulatory and agency guidance and translate it into actionable policies that support our branches and corporate departments. If you thrive in a fast-paced environment and enjoy staying ahead of industry trends, we want to hear from you.

This is a nationwide, remote opportunity.

Policy Strategy & Subject Matter Expertise:

• Guide departments and branches nationwide on credit policy guidelines.

• Respond promptly to policy inquiries via phone, email, Microsoft Teams, and our proprietary knowledge base.

• Analyze and translate complex guidance from agencies, investors, and regulators into easy-to-digest, practical credit policies.

• Monitor industry trends and daily updates from agencies (FNMA, FHLMC, GNMA, etc.) to assess their impact on organizational policy.

Change Management & Documentation:

• Collaborate with the Product Development Team to communicate new agency and investor offerings.

• Update and maintain the Live Updates List, credit policy calendars, and effective date logs for transparency and auditing.

• Create and manage essential tools, including checklists, worksheets, and job aids.

• Conduct 120-day reviews of stagnant guidelines to ensure all information remains current and accurate.

Product Rollouts & Training:

• Lead the establishment of knowledge base sections for new investors and product rollouts (managing approximately 200+ articles per product).

• Develop comparison matrices and document libraries to help staff navigate new program offerings.

• Facilitate specialized training sessions on complex topics, including VA Entitlement, HECM Loans, and COVID-19 policies.

• Review interdepartmental content (marketing flyers, training decks) to ensure alignment with posted credit guidelines.

Technical Troubleshooting & Auditing:

• Resolve technical issues within FHA Connection, such as appraisal sequencing or data inaccuracies.

• Report all policy actions and updates via LogicGate to maintain a rigorous audit trail.

• Generate and post daily PDF guidelines for assigned investors and agencies.

Required Knowledge & Experience:

• Experience: 4 years of relevant mortgage experience, with at least 2+ years specifically in underwriting, credit policy, scenario desk, loan processing, or mortgage operations manager.

• Proficient in Microsoft Office Suite, Adobe PDF Editor, and specialized tools including FHA Connection, WebLGY, and FraudGuard. (Experience with Canva is a plus.

• Strong understanding of Conventional, Jumbo, and Non-QM eligibility requirements and mortgage lending regulations.

• Proven ability to research complex information, solve problems, and make sound business decisions under tight deadlines.

• Exceptional written and verbal communication skills with the ability to simplify technical jargon for a diverse audience

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.