Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about shaping the future of technology and communication. We're a diverse network of people driven by our shared ambition to make a positive impact on the world. Our V Team is a vibrant community of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, where the true you can learn, grow, and thrive, then join us at arenaflex. We're a company that powers and empowers how people live, work, and play by connecting them to what brings them joy. Our mission is to drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to help us achieve our goals.

What You'll Be Doing

As a Customer Experience Champion II at arenaflex, you'll be responsible for delivering exceptional service to our customers, resolving their needs through first-contact resolution, and enhancing their experiences with an emphasis on discovery, efficiency, and quality. You'll be the face of our company, serving as a brand ambassador and advocate for our customers, and highlighting all that we have to offer through our products and services. Your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that we have to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
• Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets.

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. You'll be based in Temple Terrace, FL, and will be required to work from a dedicated quiet and private workspace. You'll also be required to have a reliable internet connection with a direct connection to a cable or fiber modem capable of at least 25mbps.

What We're Looking For

To be eligible for this position, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Even better if you have:

• A degree.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must be located within the contiguous United States, and you'll need to have a dedicated quiet and private workspace. You'll also need to have a reliable internet connection with a direct connection to a cable or fiber modem capable of at least 25mbps. Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, we've got you covered. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay, such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. This is an incentive-based position with the potential to earn more.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. To apply, please visit our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience. Apply To this Job Apply for this job Apply for this job