Part-Time Customer Service Representative – arenaflex U.S. Member Service Center
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a highly skilled and customer-focused Part-Time Customer Service Representative, you'll play a vital role in our U.S. Member Service Center in Oklahoma City, Oklahoma. Join our dynamic team and contribute to the success of arenaflex by providing top-notch support to our members via phone and chat.
About arenaflex
arenaflex is a leading global retailer that operates a membership-based warehouse club business model. We're committed to providing our members with a wide range of products and services, including groceries, electronics, clothing, and more. Our mission is to deliver exceptional value to our members, while fostering a culture of innovation, inclusivity, and community involvement.
Job Summary
As a Part-Time Customer Service Representative, you'll be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You'll utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a liaison between arenaflex customers, vendors, buying, and operations staff, you'll operate multiple computer programs simultaneously while on the phone or responding to chats.
Key Responsibilities
* Answer a high volume of incoming phone calls and member-facing chats in a timely and professional manner
- Determine member needs and provide solutions, including answering general arenaflex and product questions, and researching complex situations regarding online orders, tracking, and deliveries
- Offer compensations as necessary and operate as a liaison between arenaflex customers, vendors, buying, and operations staff
- Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues
Requirements
* High School Diploma or GED preferred
- Ecommerce Member Service Agent Certification after completion of 14-day training course
- Previous customer service experience preferred
- Customer service, computer literacy, professional business writing, and excellent communication skills required
- Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications
* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
- Bilingual capabilities a plus
What We Offer
* Competitive hourly rate: $20.50 - $30.90 per hour
- Part-time schedule: 24-40 hours per week
- Evening shift
- Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
- Opportunities for growth and development in a dynamic and inclusive work environment
Our Commitment to Diversity and Inclusion
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged groups, and have a LGBTQ+ friendly workplace. We also provide diversity and inclusion training or programs and offer paid time off.
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing opportunities for growth and development. Join our team today and become part of a dynamic and innovative organization that's shaping the future of retail.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply to this job today! Visit our website to learn more about our application process and to submit your application. Apply for this job