Experienced Dental Customer Service Representative – Pacific or Eastern Time Zone

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

About arenaflex

arenaflex is a leading health solutions company that is committed to providing high-quality care to our members. We believe in the importance of building strong relationships with our members and providing them with the support and resources they need to achieve their health goals. Our team of dedicated professionals is passionate about delivering exceptional customer service and making a positive impact on the lives of our members.

Job Summary

We are seeking an experienced Dental Customer Service Representative to join our team in the Pacific or Eastern Time Zone. As a Dental Customer Service Representative, you will be the face of arenaflex and play a critical role in impacting members' service experience by manner of how customer service inquiries and problems are resolved via telephone. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources to help guide them along a clear path to care.

Key Responsibilities

* Respond to customer inquiries and resolve issues via telephone in a timely and professional manner

• Engage, consult, and educate members based on their unique needs, preferences, and understanding of arenaflex plans, tools, and resources
• Answer questions and resolve issues based on phone calls from members, providers, and plan sponsors
• Triage resulting rework to appropriate staff
• Document and track contacts with members, providers, and plan sponsors
• Guide members through their plan of benefits, arenaflex policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines
• Create an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member
• Anticipate customer needs and provide related information to answer unasked questions
• Use customer service threshold framework to make financial decisions to resolve member issues
• Explain member's rights and responsibilities in accordance with contract
• Educate providers on our self-service options
• Advocate for the member to take them out of the middle, resolving billing conflicts

Essential Qualifications

* Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate

• Experience in a production environment
• High School Diploma or Equivalent
• Ability to work in a fast-paced environment and meet productivity standards
• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and members

Preferred Qualifications

* Experience in a healthcare or insurance environment

• Knowledge of dental plans and benefits
• Experience with customer service software and systems
• Bilingual or multilingual skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet productivity standards
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and members
• Knowledge of dental plans and benefits
• Experience with customer service software and systems
• Bilingual or multilingual skills

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure our customer service representatives have the skills and knowledge they need to succeed in their roles

• Opportunities for career advancement and professional growth
• Access to ongoing training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment that encourages teamwork and open communication

Work Environment and Company Culture

* arenaflex is committed to creating a workplace where every colleague feels valued and that they belong

• We offer a comprehensive and competitive mix of pay and benefits to support the physical, emotional, and financial wellness of our colleagues and their families
• Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace that is inclusive and diverse

Compensation, Perks, and Benefits

* Competitive hourly rate: $17.00 - $28.46

• Comprehensive benefits package, including medical plan options, 401(k) plan, and employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and diverse, and we are proud to be an employer of choice for people from all backgrounds.

Application Deadline

The application window for this opening will close on: 08/22/2025. We encourage you to apply early to ensure consideration for this exciting opportunity.

Note

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job