Experienced Customer Service Representative – Pharmacy Benefit Services & Medicare Support
At arenaflex, we're dedicated to providing exceptional customer service to our members, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a vital role in representing arenaflex and ensuring that our members receive the best possible service. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading healthcare company that provides innovative solutions to improve the lives of our members. We're committed to delivering exceptional customer service, and our team is dedicated to making a positive impact on the lives of our members. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
* Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
* Taking calls back-to-back while toggling through several applications on multiple screens.
* Attending 100% of trainings and the first 90 days of employment.
* Updating conversion requests and providing shipment status to members.
* Facilitating the transition of requested medications to home delivery.
* Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
* Obtaining new prescriptions from physician's office and recording approval status.
* Serving incoming calls from doctors' offices.
* Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
* Resolving questions and/or issues that may be preventing shipment of an order.
* Upholding quality and productivity standards on all transactions.
* Ensuring complete and accurate documentation into the appropriate systems to maintain quality and meet regulatory requirements.
* Using active listening skills when members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements.
* Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
* Learning and demonstrating understanding of call handling, which includes compliance expectations and system navigation through several applications.
Work Environment & Culture
As a Customer Service Representative, you'll enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and collaboration. We're committed to providing exceptional customer service, and our team is passionate about making a difference in the lives of our members.
Qualifications
To be successful as a Customer Service Representative, you'll need:
* A High School diploma or equivalent required.
* At least 2+ years of relevant experience in Healthcare and/or Call Center (Preferred).
* A dedicated workspace with no distractions is required.
* Tech Savvy - Strong computer skills, including Microsoft Office.
* Strong organization skills, written, and verbal communication skills.
* Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
* Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
* Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
* Ability to work a flexible schedule, including Night and/or weekends.
Schedule
As a Customer Service Representative, you'll be required to:
* Attend 8 weeks of training from 9:00 AM-5:30 PM EST, Monday-Friday.
* Post-training, your schedule may range between 7:00 AM EST-12:00 AM EST, 7 days a week (Schedules may be subject to change based on business needs).
Benefits
At arenaflex, we're committed to supporting your whole health. Our comprehensive benefits package includes:
* Medical, vision, and dental benefits.
* Well-being and behavioral health programs.
* 401(k) with company match.
* Company-paid life insurance.
* Tuition reimbursement.
* A minimum of 18 days of paid time off per year.
* Paid holidays.
Career Growth Opportunities & Learning Benefits
As a Customer Service Representative, you'll have the opportunity to learn and grow with our company. We offer:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A supportive and collaborative work environment that fosters learning and innovation.
Conclusion
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to make a positive impact on the lives of our members and be part of a dynamic team that's dedicated to making a difference. Apply now to join our team and start your journey with arenaflex!
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Experienced Customer Service Representative – Pharmacy Benefit Services & Medicare Support
At arenaflex, we're dedicated to providing exceptional customer service to our members, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a vital role in representing arenaflex and ensuring that our members receive the best possible service. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading healthcare company that provides innovative solutions to improve the lives of our members. We're committed to delivering exceptional customer service, and our team is dedicated to making a positive impact on the lives of our members. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference.
Key Responsibilities
- Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
- Taking calls back-to-back while toggling through several applications on multiple screens.
- Attending 100% of trainings and the first 90 days of employment.
- Updating conversion requests and providing shipment status to members.
- Facilitating the transition of requested medications to home delivery.
- Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
- Obtaining new prescriptions from physician's office and recording approval status.
- Serving incoming calls from doctors' offices.
- Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
- Resolving questions and/or issues that may be preventing shipment of an order.
- Upholding quality and productivity standards on all transactions.
- Ensuring complete and accurate documentation into the appropriate systems to maintain quality and meet regulatory requirements.
- Using active listening skills when members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Learning and demonstrating understanding of call handling, which includes compliance expectations and system navigation through several applications.
Work Environment & Culture
As a Customer Service Representative, you'll enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Our team is dedicated to creating a positive and supportive work environment that fosters growth, learning, and collaboration. We're committed to providing exceptional customer service, and our team is passionate about making a difference in the lives of our members.
Qualifications
- A High School diploma or equivalent required.
- At least 2+ years of relevant experience in Healthcare and/or Call Center (Preferred).
- A dedicated workspace with no distractions is required.
- Tech Savvy - Strong computer skills, including Microsoft Office.
- Strong organization skills, written, and verbal communication skills.
- Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
- Ability to work a flexible schedule, including Night and/or weekends.
Schedule
As a Customer Service Representative, you'll be required to:
- Attend 8 weeks of training from 9:00 AM-5:30 PM EST, Monday-Friday.
- Post-training, your schedule may range between 7:00 AM EST-12:00 AM EST, 7 days a week (Schedules may be subject to change based on business needs).
Benefits
At arenaflex, we're committed to supporting your whole health. Our comprehensive benefits package includes:
- Medical, vision, and dental benefits.
- Well-being and behavioral health programs.
- 401(k) with company match.
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
Career Growth Opportunities & Learning Benefits
As a Customer Service Representative, you'll have the opportunity to learn and grow with our company. We offer:
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment that fosters learning and innovation.
Conclusion
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to make a positive impact on the lives of our members and be part of a dynamic team that's dedicated to making a difference. Apply now to join our team and start your journey with arenaflex!
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