Experienced Appointment Setter/Customer Service Representative – High-Volume Appointment Setting & Customer Engagement
At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences and drive business growth through innovative solutions and a customer-centric approach. As a leading national platform of foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses, we're committed to being a partner of choice for outstanding businesses in the industry. Our team is dedicated to providing high-quality solutions for homeowners across the United States, and we're seeking an experienced Appointment Setter/Customer Service Representative to join our dynamic team.
Job Summary:
As an Appointment Setter/Customer Service Representative, you'll play a critical role in our team's success by interacting with customers who have indicated a need for our services. Your primary responsibility will be to schedule in-home consultations with our team of experts to help solve their home repair problems. If you're a sales, collection, or customer service professional with a proven track record of success, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Utilize best-in-class customer contact technologies to communicate with customers inbound/outbound (voice), and via email, text, and webchat to set a high volume of in-home appointments.
- Demonstrate an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
- Utilize critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately.
- Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching provided by leadership.
- Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always.
Work Experience/Requirements:
* Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.
- Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook email/calendar) is required.
- Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
- Basic understanding of home improvement and the construction industry is a plus.
- 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
- We're in hyper-growth mode and will be acquiring many more brands over the next two years. If you're able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!
What We Offer:
* Competitive salary and pay structure
- Flexible work schedules to promote work-life balance
- Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
- Plus additional perks to support your well-being and financial security
Why Join Us?
* Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth
- Play a key role in driving innovation and improving our processes
- Enjoy competitive pay, excellent benefits, and opportunities for professional development
- Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance
Essential Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Proficiency in MS Office and CRM software
- Ability to work autonomously and as part of a team
- Strong customer service skills with a focus on delivering exceptional customer experiences
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional development and growth within the company
- Access to training and talent development programs
- Collaborative and inclusive work environment with a strong emphasis on work-life balance
- Opportunities to work with a dynamic and growing company with a strong private equity backing
Work Environment and Company Culture:
* Fully remote work environment with flexibility to work from anywhere in the United States
- Collaborative and inclusive work environment with a strong emphasis on work-life balance
- Dynamic and growing company with a strong private equity backing
- Opportunities to work with a talented and experienced team of professionals
Compensation, Perks, and Benefits:
* Competitive salary and pay structure
- Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
- Plus additional perks to support your well-being and financial security
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Application Question(s):
* Do you have experience in collections or as an appointment setter on your resume?
- Do you have home improvement experience?
Work Location:
Remote
Job Type:
Full-time
Pay:
From $18.00 per hour
Benefits:
* 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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