Bilingual Licensed Customer Service Representative – Join arenaflex's Mission-Driven Team
At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. We're committed to eliminating biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. Our mission is to Drive Good, and we're looking for talented individuals to join our team.
About arenaflex
arenaflex is a pioneering company that's backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. We're committed to giving back to the communities impacted by systemic injustice and being a force for good in the world. Our community, Members, and team are at the heart of who we are and why we do what we do.
The Role
As a licensed Customer Care Specialist on arenaflex's Support team, you'll be joining a dynamic group of mission-driven, service, and insurance professionals. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.
Responsibilities
* Handle calls and chats with customers to resolve their inquiries and concerns
- Process policy endorsements, billing requests, track, and follow-up on outstanding items
- Communicate with team members and escalate items and issues when appropriate
- Collaborate with other Reps and Specialists to ensure seamless customer service
- Assist with ad-hoc projects and duties as needed
Qualifications
* Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating, or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Essential Skills and Competencies
* Bilingual language skills (English and Spanish)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers.
We offer
- Ongoing training and development opportunities to enhance your skills and knowledge
- Collaborative and supportive team environment
- Opportunities for career advancement and professional growth
- Access to industry-leading tools and technologies
- Flexible work arrangements to support work-life balance
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is diverse, inclusive, and passionate about creating a more just and equitable financial system. We're committed to fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation.
Compensation, Perks, and Benefits
* Hourly rate: $24.04 - $25.00
- Employee Stock Options
- Health, dental, and several ancillary benefits to choose from
- Matching 401K
- Flexible PTO
- Fourteen Weeks Paid Family Leave
How to Apply
If you're passionate about creating a more just and equitable financial system and want to join a dynamic team of mission-driven professionals, apply now to become a Bilingual Licensed Customer Service Representative at arenaflex. Apply for this job