Experienced Veterinary Customer Services Representative - Varying Shifts - New Hire Signing Bonus at arenaflex
At arenaflex, we're dedicated to providing exceptional care and services to our clients, customers, clinicians, and care-giving colleagues. As a leading institution in the field of veterinary medicine, we're seeking an experienced and compassionate Veterinary Customer Services Representative to join our Small Animal Reception team. This full-time position (32 hours/week) offers a unique opportunity to work on varying shifts, including evenings and weekends, with a shift differential for eligible hours.
About arenaflex
arenaflex is a renowned institution in the field of veterinary medicine, committed to delivering exceptional care and services to our clients, customers, clinicians, and care-giving colleagues. Our mission is to illuminate a pathway to education, research, and health care that creates vibrant futures. We're proud to be a top-20 public university and one of America's leading academic health centers, ranked No. 4 on Forbes' list of best U.S. employers for diversity.
Job Summary
We're seeking an experienced Veterinary Customer Services Representative to provide exceptional front-line client services, support clients, customers, clinicians, and care-giving colleagues, and maintain a safe and accurate environment. The successful candidate will have the opportunity to work in a self-directed manner, interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
Key Responsibilities
* Respond to routine, complex, and medical emergency situations in a professional manner
- Answer and direct internal and external calls appropriately
- Create accurate day-to-day admitting information through the hospital computer system
- Resolve routine problems and complex situations using appropriate medical terminology, office practices, and procedures, and established customer service principles
- Maintain safe and accurate money handling practices and abide by all university privacy standards
- Perform other duties as assigned
Essential Qualifications
* 2 years of experience in a customer service, healthcare, or veterinary care environment
- Background in customer services, insurance verification, and/or veterinary practice customer services
- Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
- Experience in analyzing and interpreting information
- Experience with electronic medical records systems and/or at least experience operating computers
Preferred Qualifications
* Experience working in a veterinary hospital or clinic
- Knowledge of medical terminology and veterinary practices
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a self-directed manner and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills and ability to provide exceptional service to clients and customers
- Ability to work effectively in a team environment and collaborate with colleagues
- Strong organizational and time management skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing opportunities for growth and development. As a Veterinary Customer Services Representative, you'll have the opportunity to:
- Develop your skills and knowledge in customer service, veterinary medicine, and healthcare
- Work with a team of experienced professionals in a dynamic and fast-paced environment
- Participate in ongoing training and professional development opportunities
- Contribute to the development of new policies and procedures
- Collaborate with colleagues to improve patient care and services
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, identity, or experience. Our company culture is built on the principles of collaboration, respect, and open communication.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive salary range: $17.00-$21.69 per hour
- Comprehensive medical, dental, and vision insurance
- Tuition assistance for employees and their dependents
- State or alternative retirement options with competitive employer contributions
- Paid time off and holidays
- Opportunities for professional development and growth
How to Apply
If you're a motivated and compassionate individual with a passion for customer service and veterinary medicine, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, identity, or experience.
Contact Us
If you have any questions or concerns about this position or the application process, please don't hesitate to contact us. We're always happy to hear from you and look forward to receiving your application. Apply Now! Apply to this job Apply for this job