Experienced Customer Service Representative – Hybrid Remote/Onsite in Sarasota, FL

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a strong presence in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary:

As a key member of the arenaflex team, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

Responsibilities:

• Assist customers with issues and concerns they're experiencing during the use of our products and/or services

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Collaborate with internal teams to resolve complex customer issues
• Provide timely and effective solutions to customer inquiries
• Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution

Key Skills and Qualifications:

• High school diploma or equivalent required; customer service experience a plus

• Strong computer navigational skills, including Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills, with a focus on active listening and comprehension
• Exceptional problem-solving and critical thinking skills
• Professional and courteous demeanor, with a customer-centric approach
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Work Environment:

• Ongoing usage of phone and computer systems, with a focus on delivering exceptional customer experiences

• Your work-from-home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only; no Satellite, Dial-up, or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Physical Demands:

• Constant sedentary work, with minimal physical demands

Benefits:

• Comprehensive health, dental, and vision coverage, including an HSA option

• Paid time off (PTO), paid holidays, and sick time
• Optional daily pay or weekly pay
• 401K retirement plan with company match
• Leadership programs and career development opportunities
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits, including life insurance and disability coverage

Career Growth Opportunities:

At arenaflex, we're committed to helping our employees grow and develop their careers. With a strong focus on internal promotions and career development, you'll have the opportunity to take on new challenges and advance your career in a supportive and collaborative environment.

Work-Life Balance:

We believe in the importance of work-life balance and offer a range of benefits to support your well-being, including flexible scheduling, paid time off, and employee assistance programs.

Next Steps:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! To apply, please submit your application and complete our online assessment. Our team will review your application and follow up directly if selected to move forward.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering hiring candidates for this position within 100 miles of Sarasota, Florida. Apply to this job Apply for this job