Experienced Customer Support Agent – German Market – Part Time Weekends
At arenaflex, we're revolutionizing global transportation by harnessing cutting-edge technology and making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. As a Customer Support Agent, you'll play a vital role in helping us achieve this vision by providing outstanding service to our customers in the German market.
About arenaflex
arenaflex is a dynamic and innovative company that's transforming the way people move around the world. Our mission is to create a more sustainable and efficient future for transportation, and we're committed to making a positive impact on the environment. We're passionate about what we do, and we're looking for like-minded individuals to join our team.
Job Summary
We're seeking an experienced Customer Support Agent fluent in German to join our dynamic team. As a Customer Support Agent, you'll be responsible for providing first-line support to our customers through phone, email, and digital channels. You'll be the first point of contact for our customers, and you'll play a critical role in ensuring that their queries are resolved quickly and effectively.
Key Responsibilities
• Provide first-line support to customers through phone, email, and digital channels
• Aim for 'first contact resolution' to handle customer queries quickly and effectively
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information
• Foster positive interactions in all communications, making sure customers feel understood and supported
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
What Skills & Experience You'll Bring to Us?
• German Skills: You're fluent communicating German, C2 level in both written and spoken
• English Communication: You'll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Slovakia
What Do We Offer?
• Start date: ASAP
• Contract: Fixed-Term (with the possibility to be made permanent in the future)
• Part-time: 18, 20 or 30 hours/week
• Working days/hours: 2 days per week, Saturday to Sunday 8, 9 or 10 hours per day + 1 hour for lunch (depending on hours/week). Remaining hours will be distributed on weekdays
• Competitive base salary of:
• 1187,49 EUR/month gross (30 hours per week)
• 791,66 EUR/month gross (20 hours per week)
• 712,50 EUR/month gross (18 hours per week)
• 6,60€/day meal voucher
• A commuting/WFH allowance of €50 per month (€600 per annum)
• 5 extra days paid (personal days) per annum (pro rata) in case of emergencies and short-term absence
• Hybrid and remote working options available
• Fully paid training (5 days from 9 AM to 6 PM), which will provide you with the basic knowledge of your new role. You will need to come to the office for 1 day and the rest will be remote
Extra Perks
• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities
• Employee Assistance Program: Free, confidential support on personal or work-related issues
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued
About Our Culture
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
How to Apply
If you're passionate about helping others and providing outstanding service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our dynamic team at arenaflex.