Java Technical Lead (L2 Support)

Role Overview

The Tech Lead is the most senior operational role on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination. The Tech Lead triages, assigns, and resolves the highest-complexity issues while ensuring overall queue health and SLA compliance. The role carries 24/7 on-call responsibility for P1/P2 critical incidents in rotation with the counterpart Tech Lead in the other timezone.

Responsibilities

• Lead daily operations: ticket triage, assignment to L1/L2, escalation management
• Own P1/P2 critical incident response — acknowledge within 30 min, drive to resolution, conduct post-mortem
• Participate in Change Advisory Board (CAB), release planning, and post-deployment validation
• Conduct root cause analysis (RCA) for complex and recurring incidents
• Coordinate knowledge transfer from incumbent vendor, own team KB quality
• Perform code-level investigation and fix for highest-complexity issues
• Mentor Java+DevOps engineers and L1 support engineers
• Manage weekend release activities (several times per year)

Required Technical Skills

• Java: SpringBoot, JBoss/WildFly, Java 6–17 — production debugging, log analysis, hotfix deployment
• Databases: Oracle 11g, MS SQL Server — query writing, execution plan analysis, stored procedures
• AWS: Lambda, RDS, DMS, S3, DynamoDB, Kinesis, CloudWatch, CloudTrail — incident investigation and configuration
• DevOps: GitLab CI/CD, Docker, Kubernetes — pipeline monitoring, deployment management
• Observability: Datadog — dashboards, alert configuration, log correlation
• ITSM: ServiceNow — incident, problem, and change management workflows
• OS: Linux — log analysis, service management, shell scripting

Experience

5+ years in application support or software engineering with support responsibility. Prior experience as a tech lead or senior engineer in managed services is preferred.

On-Call Requirements

• Covers P1 (Critical) and P2 (Serious) incidents outside business hours, including nights and weekends
• Rotation shared between Ukraine and Argentina Tech Leads — approximately every other week per person
• Required response: acknowledge within 30 minutes, active engagement within 1 hour
• Incidents outside business hours are infrequent (historical avg: ~2 P1/P2 per month) but contractually binding

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice