Inside Sales Support Specialist

Vireo Health is a pioneering cannabis company that blends science and technology to create top-tier products. The Inside Sales Support Specialist serves as the primary contact for customers, driving sales, maintaining client relationships, and ensuring order accuracy while complying with state cannabis regulations.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and in-person interactions
• Build and maintain strong relationships with dispensaries, buyers, and retail customers
• Provide product education, including strain profiles, effects, potency, and formats
• Resolve customer issues, complaints, and order discrepancies in a timely and professional manner
• Support inbound and outbound sales efforts across retail and wholesale accounts
• Maintain and grow existing accounts while identifying new sales opportunities
• Assist in executing promotions, product launches, and pricing strategies
• Track customer purchasing behavior and recommend upsell/cross-sell opportunities
• Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.)
• Coordinate with inventory, logistics, and fulfillment teams to ensure timely delivery
• Monitor order status and proactively communicate updates to customers
• Ensure compliance with all packaging, labeling, and order documentation requirements
• Maintain a strong understanding of state cannabis regulations and company SOPs
• Verify customer credentials and ensure all transactions meet regulatory requirements
• Stay current on product inventory, specifications, and availability
• Ensure all customer interactions align with compliance standards and company policies
• Maintain accurate customer records, order logs, and communication notes
• Support reporting on sales performance, customer trends, and account activity
• Assist in inventory tracking and reconciliation as needed
• Provide feedback to leadership on market trends and customer needs

Skills

• 1–3 years of experience in customer service, sales, or cannabis industry
• Strong understanding of cannabis products, terminology, and market trends
• Excellent communication, organization, and problem-solving skills
• Ability to work in a fast-paced, highly regulated environment
• Must meet all state requirements for employment in the cannabis industry
• Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie, LeafLink)

Benefits

• Medical
• Dental
• Vision
• HSA/FSA Dependent Care
• Life

Company Overview