Experienced Customer Service Representative – Home Delivery Pharmacy Support

At arenaflex, we're dedicated to helping people improve their health and vitality. As a global Health Service company, we're seeking compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at critical points of their lives. Our Call Center Customer Service Representatives represent the company, and our people make all the difference in our success.

Responsibilities:

As a Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our members, providers, and pharmacies. Your primary responsibilities will include:

• Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
• Taking calls back-to-back while toggling through several applications on multiple screens.
• Attending 100% of trainings and the first 90 days of employment.
• Updating conversion requests and providing shipment status to members.
• Facilitating the transition of requested medications to home delivery.
• Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
• Obtaining new prescriptions from physician's office and recording approval status.
• Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
• Resolving questions and/or issues that may be preventing shipment of an order.
• Upholding quality and productivity standards on all transactions.

Key Qualifications:

To be successful in this role, you will need to possess the following qualifications:

• High School diploma or equivalent required.
• At least 2+ years of relevant experience in Healthcare and/or Call Center.
• A dedicated workspace with no distractions is required.
• Tech Savvy – Strong computer skills including Microsoft Office.
• Strong organization skills, written, and verbal communication skills.
• Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
• Ability to work a flexible schedule, including Night and/or weekends.

Training and Scheduling:

* Schedule Training: 8:30 AM-5:00 PM EST – M-F (8 Weeks).

• Post-Training: Schedules may range between 7:00 AM EST – 12:00 AM EST 7 days a week (Schedules may be subject to change based on business needs).

Work-from-Home Lifestyle:

As a Customer Service Representative, you will enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. You will need to have a reliable internet connection with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits:

* We anticipate offering an hourly rate of $17.75 - $19 USD / hour, depending on relevant factors, including experience and geographic location.

• This role is also anticipated to be eligible to participate in an annual bonus plan.
• We offer a comprehensive range of benefits, with a focus on supporting your whole health, including:

+ Medical, vision, dental, and well-being and behavioral health programs. + 401(k) with company match. + Company-paid life insurance. + Tuition reimbursement. + A minimum of 18 days of paid time off per year and paid holidays.

About arenaflex:

At arenaflex, we're dedicated to improving the health and vitality of those we serve. Through our divisions, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and consider qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation:

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy:

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

Apply Now:

If you're passionate about helping people and are looking for a rewarding career opportunity, apply now to become a Customer Service Representative at arenaflex. Apply for this job