Experienced Customer Service Representative I – Medicaid Support and Caregiver Assistance

At arenaflex, we are dedicated to providing exceptional support and care to individuals who self-direct Medicaid services in the home and their caregivers. As a Customer Service Representative I, you will be the primary point of contact for our customers, providing assistance and support to ensure their satisfaction and well-being. If you are passionate about delivering outstanding customer service, working in a dynamic and supportive team environment, and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals to take control of their care and well-being. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and promote independence and self-sufficiency. As a member of our team, you will be part of a collaborative and inclusive culture that values diversity, equity, and inclusion.

Key Responsibilities

As a Customer Service Representative I, you will be responsible for:

• Providing timely and accurate information to customers regarding Palco services, program guidelines, and requirements
• Assisting individuals in completing paperwork and understanding program requirements
• Representing arenaflex in all interactions with the public, ensuring quality service and maintaining the utmost importance of customer privacy
• Initiating required actions for response to caller requests, including requests for additional support or documents
• Recognizing the need for additional services required by the caller and ensuring their satisfaction
• Conducting follow-up phone calls for quality and satisfaction
• Participating in development, training, and other departmental meetings and adhering to corporate policies
• Accessing arenaflex software to retrieve information and update contact notes and digital case records
• Performing additional duties as assigned by the Customer Service Supervisor

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• One year of experience performing customer support activities, preferably in a call center
• Working knowledge of contact with the public and telephone; modern office procedures and methods
• Good verbal and written communication skills
• Ability to electronically document records to a web-based chart
• Intermediate skills with Microsoft Office, email, and internet
• Good problem-solving and listening skills
• Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results
• Skill in the operation of a variety of office equipment, including computer and networks
• CRM experience and/or Medicaid experience a plus
• Bilingual skills required

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a customer-facing role, preferably in a healthcare or social services setting
• Knowledge of Medicaid programs and services
• Familiarity with electronic health records and case management software
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment and Culture

As a Customer Service Representative I, you will work in a dynamic and supportive team environment, with a focus on delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of customers, including individuals with varying educational levels, disabilities, and communication styles. Our team is committed to fostering a culture of inclusivity, respect, and empathy, and we encourage our employees to bring their unique perspectives and experiences to the table.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $50,000 per year, depending on experience
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. Apply for this job