Experienced Customer Service Representative – National Accounts

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative on our National Accounts team, you'll play a vital role in ensuring that our customers receive timely and accurate solutions to their service requests. If you're passionate about providing top-notch customer service, have a strong work ethic, and are eager to learn and grow with our company, we want to hear from you!

About arenaflex

arenaflex is a leader in the environmental services industry, providing customers with a comprehensive set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our company values guide our daily actions: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. We're proud of our high employee engagement score of 86 and our inclusive and diverse culture where every voice counts.

Job Summary

As a Customer Service Representative on our National Accounts team, you'll be responsible for processing and resolving customer service requests in a timely and accurate manner. You'll provide exceptional customer service, respond to inbound calls, and initiate outbound calls to resolve customer service inquiries. You'll also input standard customer requests into our systems, log and record information about customer support interactions, and enter service and route data into our computer system for billing and route scheduling purposes.

Key Responsibilities

• Provide timely and accurate solutions for customer service requests, demonstrating a high level of empathy, professionalism, and respect.

• Respond primarily to inbound calls and, as needed, initiate outbound calls to resolve customer service inquiries.
• Input standard customer requests into arenaflex systems.
• Effectively respond to initial customer requests and may involve cross-functional assistance to resolve issues.
• Log and record information about customer support interactions by inputting information into arenaflex systems and updating information in a timely and accurate manner.
• Enter service and route data into our computer system for billing and route scheduling purposes.
• Exemplify high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement.
• Perform other job-related duties as assigned or apparent.

Qualifications

• Associate's or Bachelor's degree.

• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.
• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service-related environment.
• Experience working in a team environment.

Minimum Requirements

• High School diploma or G.E.D.

• Minimum of 1 year of experience in a call center or other customer service-related environment.
• Experience working in a team environment.

Work Environment and Schedule

This is a fully remote role, and candidates must be open to working any shift between the hours of operation: 6am to 6pm Central Time M-F and 8-12 on Sat (expected to do at least 2 Saturdays in a quarter).

Compensation and Benefits

arenaflex offers a rewarding compensation and benefits package, including:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship.
• Online training and certification programs.
• Leadership development programs.
• Cross-functional training and development opportunities.

Why Join arenaflex?

• Competitive compensation and benefits package.

• Opportunity to work with a leading company in the environmental services industry.
• Collaborative and inclusive work environment.
• Opportunities for career growth and development.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about providing exceptional customer service and are eager to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Job Posting End Date

The job posting end date is 08-29-2025. We encourage interested applicants to apply as soon as possible. Apply to this job Apply for this job