Experienced Online Customer Experience Team Member – Hybrid (AZ) at arenaflex

Join the arenaflex family and embark on a rewarding career journey that combines passion, growth, and a commitment to excellence. As a leading player in the automotive industry, arenaflex is dedicated to creating opportunities and improving the lives of our customers and employees. We're seeking an experienced Online Customer Experience Team Member to join our dynamic team in Arizona.

What's Under the Hood?

arenaflex is the largest privately owned used car sales, finance, and servicing company in the nation. Headquartered in Tempe, Arizona, and Dallas, Texas, we've built a reputation for transparency, innovation, and customer-centricity. Our tire tracks can be found across the nation, with dealerships that embody our values of trust, integrity, and excellence. We're not just a company – we're a family that's passionate about making a difference in the lives of our customers and employees.

That's Nice, But What's the Job?

As an Online Customer Experience Team Member, you'll be the face of arenaflex, connecting with customers who've expressed interest in purchasing a vehicle from us. You'll work from a centralized location, evaluating your ability to make genuine connections, answer questions, problem-solve, meet appointment goals, and provide exceptional customer service. Your role will be multifaceted, requiring you to:

• Utilize an online database to service potential customers and generate dealership appointments.
• Focus on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Communicate with potential customers using all arenaflex platforms, including text, chat, and email.
• Set the first impression that will illustrate the type of buying experience the customer wants and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Ensure a successful transition of the customer to a retail location for the finalization of the sales experience.
• Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees.
• Conduct business within arenaflex policies and procedures.

So What Kind of Folks Are We Looking for?

We're seeking passionate and goal-oriented individuals who are enthusiastic about their work and committed to exceeding their goals. You'll be a detail-oriented problem-solver with excellent verbal and written communication skills, able to work in a high-functioning team environment. You'll be:

• Passionate and goal-oriented, with a drive to succeed and exceed expectations.
• A mind for the details, with a focus on accuracy and precision.
• A team player, able to work collaboratively with colleagues and stakeholders.
• Excellent verbal and written communicator, able to articulate complex ideas with confidence and clarity.
• Timely and reliable, with a commitment to regular and predictable attendance.
• Positive emotional resilience, with the ability to rise above challenges and maintain an optimistic attitude.

The Specifics

• Benefits after 30 days, including voted Best Place to Work!

• Advancement opportunities at 6-12 months and more!
• High School Diploma or GED required; Associates degree preferred.
• Schedule: Monday-Friday, 9am-6pm, with two Saturdays a month from 7am-4pm and one day off during the week.
• Work-from-home option after training is completed, with work-from-home equipment provided (must reside in Arizona, within driving distance of our operations center in East Mesa).
• Training: 4-weeks at our Mesa office, Monday-Friday, 7:00am-4:00pm.

**So What About the Perks?

Perks

Matter** We're committed to providing our employees with a comprehensive benefits package, including:

• Medical, dental, and vision coverage, with a significant portion of premiums covered by arenaflex.
• 401(K) plan, company-paid life insurance policy, short and long-term disability coverage, and more.
• Growth opportunities, with over 1,000 employees promoted year over year.
• Tuition reimbursement, to support your professional development.
• Wellness program, including self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Competitive pay, with a focus on recognizing and rewarding your hard work.
• Game room, in-house gym, and social events, to support your well-being and work-life balance.
• Paid time off, including wellness days, holidays, and personal time.

Anything Else? Absolutely

arenaflex is a Great Place to Work Certified company, with 90% of our employees feeling right at home. We've received numerous awards, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership, as well as Phoenix Business Journal's Healthiest Employers award. We're a drug-free, tobacco-free workplace and an Equal Opportunity Employer, committed to hiring the right person for the job and the right person for arenaflex. Hiring is contingent upon successful completion of our background and drug screening process. If you're ready to join a dynamic team and embark on a rewarding career journey, apply now to become an Online Customer Experience Team Member at arenaflex. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! Apply to this job Apply for this job