Experienced Customer Experience Agent – Livestream Shopping Platform
Join the innovative team at arenaflex, the largest livestream shopping platform in North America and Europe, where we're re-defining e-commerce by blending community, shopping, and entertainment into a unique experience for our users. As a remote co-located team, we're inspired by innovation and anchored in our values, with hubs in the US, UK, Ireland, Poland, and Germany. We're building the future of online marketplaces, and we're looking for bold, forward-thinking problem solvers to join us.
About arenaflex
arenaflex is a dynamic and fast-paced company that's changing the way people shop and interact with each other. Our live auctions feature a wide range of products, from fashion and beauty to electronics and rare collectibles like trading cards, comic books, and even live plants. With a growth mindset and a customer-first attitude, we're always looking for ways to improve our user experience and drive positive outcomes for our customers.
The Role
As a Customer Experience Agent at arenaflex, you'll be part of a team that's responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers, resolving customer issues and ensuring that our customers get the product they ordered as fast as possible. If something goes wrong, you'll be there to make it right, providing a positive experience for our customers.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
- Become an expert in the arenaflex product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You'll be a customer service mentality with a passion to reach the best possible outcome. Here's what we're hoping to see in your background:
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English
- Secondary language preferred, in particular French, German, or Dutch
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
Benefits
As a Customer Experience Agent at arenaflex, you'll enjoy a range of benefits that support your well-being and career growth. These include:
- Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support, including:
+ Home office setup allowance + Monthly allowance for cell phone and internet
- Care benefits, including:
+ Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses
- Pension plans internationally
- Monthly allowance to dogfood the app, allowing you to develop a deep understanding of our product and use it as both a buyer and a seller
- Parental Leave, including 16 weeks of paid parental leave + one month gradual return to work
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now to join arenaflex as a Customer Experience Agent. Apply for this job