Experienced Customer Support Representative – Temporary Role in Fintech
At arenaflex, we're revolutionizing the way America's workers get paid. Our mission is to create financial freedom for hourly workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. We're not just another digital bank or on-demand pay provider; we're a fintech company that meets Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day. We're seeking an experienced Customer Support Representative to join our team on a temporary basis. As a Customer Support Representative at arenaflex, you'll be on the front lines with our users, assisting them with using our platform from the moment they sign up, and through the entire usage of our services. You'll be an internal detective, mediating between our product teams, tech teams, partner teams, and our users, making sure our users are having an amazing customer experience.
About arenaflex
arenaflex is a mission-driven fintech company that's changing the way people get paid. We're passionate about empowering hourly workers with financial freedom and flexibility. Our platform allows users to get paid as soon as they clock out of work, giving them the freedom to make financial decisions that work best for them.
What You'll Do
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Answering questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
- Becoming a product expert, understanding deeply everything from our signup process, wage advance (EWA), and repayment products
- Learning the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
- Working closely with a fantastic group of people invested in our users and our mission
Qualifications
To be successful in this role, you'll need:
- 2+ years of experience in a customer support role, with a focus on tech environments
- 1+ years of experience using Freshdesk or Zendesk
- Excellent communication skills (written and verbal) in explaining tough concepts to customers
- An aptitude for numbers and math, with a desire to help our users navigate their finances
- A passion for our mission and a commitment to helping us succeed in serving hourly workers
- An excitement about joining an early startup in the fintech space and about learning all things EWA
- A team player, who is ready to work hard and achieve success with our small but mighty team
Additional Details
* This is a temporary, full-time position expected to run through January 2026
- The hourly rate for this role is $22.60, with a competitive total compensation package that includes benefits, perks, and equity
- The role is remote-based, with a focus on working from home
- We offer a range of benefits, including medical, dental, and vision coverage, fully-paid parental leave, company-sponsored 401k, HSA, and FSA, and unlimited vacation for salaried roles
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves financial freedom and flexibility, and we're committed to making that a reality for hourly workers across America. As a member of our team, you'll have the opportunity to:
- Work with a talented and dedicated team of professionals who are passionate about our mission
- Learn and grow in a fast-paced and dynamic fintech environment
- Make a real difference in the lives of hourly workers and their families
- Enjoy a competitive compensation package, including benefits, perks, and equity
How to Apply
If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [email protected]. We can't wait to hear from you! Apply for this job