Experienced Full Stack Customer Success Associate Director – Advertising Strategy & Growth

At arenaflex, we're revolutionizing the way brands sell online with our AI-powered digital commerce platform. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. We're looking for a highly skilled and experienced Customer Success Associate Director to join our team. As a key member of our Advertising team, you will be responsible for running and growing relationships with our customers, ensuring the successful creation and execution of advertising strategies that contribute to clients' revenue growth. If you have a passion for customer success, a deep understanding of ecommerce advertising, and excellent communication skills, we want to hear from you.

The Role:

As a Customer Success Associate Director at arenaflex, you will be responsible for orchestrating effective advertising campaigns that drive revenue growth for our clients. You will collaborate with the Advertising Team and cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives. Your primary objective will be to understand customer needs, plan, organize, and manage all phases of a joint success plan, and focus on how we use our product to help customers meet those needs.

Key Responsibilities:

* Understand customer needs and develop joint success plans to meet those needs

• Be an expert on the arenaflex platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Manage client's advertising budget and drive success
• Be a subject matter expert in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client's strategic questions and drive action
• Move the needle with respect to the client's KPIs and continuously showcase the value of arenaflex's platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

What You'll Bring:

* Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or related field

• 6+ total years of professional work experience
• 4+ years of experience in running Enterprise level Retail Media campaigns
• Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Well-versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills, including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space

What We Offer:

* Competitive base pay range of USD: $109,000 - $150,000 per year

• Long-term incentives in the form of company stock options
• Potential discretionary bonuses
• Comprehensive medical, vision, and dental coverage
• 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO

Work Environment and Company Culture:

As a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area, you will have the flexibility to work from anywhere while still being part of a dynamic and collaborative team. Our company culture values diversity, equality, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other category prohibited by applicable law. Apply for this job