Experienced Customer Success Manager – Fleet Safety Solutions and Transportation Ecosystem

At arenaflex, we harness the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. As a leader in fleet safety solutions, our growth has exceeded 4x year over year, and our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About arenaflex

arenaflex is a pioneering company in the transportation industry, dedicated to providing cutting-edge solutions that enhance safety, efficiency, and productivity. Our innovative approach has earned us recognition as a leader in fleet safety solutions, and we continue to push the boundaries of what is possible in this field. As a Customer Success Manager at arenaflex, you will play a critical role in driving customer satisfaction, retention, and growth.

Job Summary

We are seeking an experienced Customer Success Manager to join our team. As a CSM, you will serve as the primary point of contact for arenaflex clients and be responsible for managing assigned client relationships throughout the customer lifecycle, from initial deployment through renewal. You will optimize and configure our platform to meet the unique needs and goals of the customer, serve as a subject matter expert on our platform, and train and enable customers to utilize the program to achieve their business outcomes and maximum ROI.

Responsibilities

As a Customer Success Manager at arenaflex, your key responsibilities will include:

• Ensuring the customer derives maximum value from arenaflex's products and services via driving adoption, sharing best practices, identifying opportunities, and developing and tracking strategic goals and objectives.
• Acting as a subject matter expert and consulting on topics including change management, coaching workflows, communication planning, etc.
• Protecting and growing ARR (Annual Recurring Revenue) for assigned accounts via strategic planning, identification of add-ons, up-sells, and customer renewals.
• Establishing and maintaining a consistent cadence of customer touchpoints to expand and deepen our relationships and grow customer loyalty.
• Facilitating and monitoring the client's adoption of our program to meet their business needs.
• Establishing a trusted advisor relationship across the client's organization, from executive sponsors to day-to-day contacts to ensure customers recognize the value they are realizing from our products and services.
• Providing a voice for your customers and acting as a single point of contact to coordinate cross-functional teams internally to drive toward expedient customer-centric decisions and problem resolutions.
• Ability to multi-task and work with cross-functional international teams to deliver outstanding customer satisfaction (Sales, Support, Product, Prof Services, etc.).
• Serving as a liaison between arenaflex (product management, operations, professional services, etc.) and clients, with emphasis on communicating roadmap and providing client feedback to improve our products and services.
• Demonstrating independent ability to solve difficult challenges, develop creative solutions, and provide strong consultive direction.
• Leveraging customer relationships for prospect and event references.
• Other duties as assigned.

Requirements

To be successful in this role, you will need:

• Minimum of 3 years CSM/Account Management experience supporting software solutions and ongoing relationship management.
• Strong verbal and written communication, organizational, and interpersonal skills, and ability to host webinars and meetings.
• Experience managing mid-market and enterprise accounts.
• Flexible and quick to adapt in a fast-paced dynamic environment.
• Bachelor's degree in technical discipline or equivalent level of training/experience.
• Experience with pricing and sales practices in SAAS environments.
• Experience using a CRM/Customer Success Solution (Salesforce, Gainsight) to summarize and plan customer interactions and create and track add-on and renewal opportunities.
• Ability to build and nurture strong, positive relationships with customers including c-level.
• Knowledge of 12/24v in-cab solutions a plus.
• Knowledge of commercial vehicle telematics and communication protocols a plus.
• Estimated travel 25%-40%.

Economic Package

arenaflex offers a comprehensive economic package, including:

• $80,000—$110,000 USD salary range
• Annual Bonus
• Company Paid Health Care, Dental, and Vision Coverage (including coverage for your partner and dependents)
• Three Health Care Plan Options (including FSA and HSA Options)
• Generous PTO and Sick Leave
• 401(K)
• Disability and Life Insurance Benefits
• $50 phone stipend per pay period

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being. We are also committed to ongoing learning and development, providing opportunities for growth and advancement.

How to Apply

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page at arenaflex.com/company/careers. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

Recruitment Fraud Alert!

Please be aware that arenaflex does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@arenaflex.com’ or ‘@us-greenhouse-mail.io’. Apply for this job