Market Operations Overnight Lead

• Functional management of Trading Services desk in the overnight hours including all of the below tasks.
• Research and respond to all trading and technical inquiries from both internal and external customers using various support tools.
• Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products.
• Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations.
• Support for the Nasdaq/FINRA Trade Reporting Facility (ACT).
• Provide client assistance on specific functionality for all new and existing Nasdaq protocols.
• Manage major incidents by troubleshooting and communicating with internal and external clients.
• Apply AI-driven thinking to improve standard operating procedures and service workflows.
• Responsible for making regular process improvements in all facets of the group’s daily duties.
• Support user acceptance testing of new products.

• Education Required:  Undergraduate degree in business related major or related experience

• Experience Required:  At least 2-3 years
• Preference for Series 7, Series 24 or willingness to pass SIE within 5 months of employment.

This is a remote, WFH position that can be based anywhere in the United States but you must be able to work from 8pm-4am EST.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.