Experienced Customer Service Advisor – arenaflex Store

At arenaflex, we're dedicated to creating healthy, happy workplaces that thrive. As a specialist employee benefits provider, we're part of the international arenaflex Group, on a collective mission to help the working world flourish. We're now seeking an experienced Customer Service Advisor to join our team in Basingstoke, with a minimum of 2-3 days a week in our office.

About arenaflex

arenaflex is a leading provider of employee benefits, striving to create a workplace culture that supports the well-being and growth of our employees. As part of the international arenaflex Group, we're committed to helping the working world thrive. Our mission is to provide innovative solutions that empower employees to live healthier, happier lives.

The Role

As a Customer Service Advisor at arenaflex, you'll play a vital role in providing a quality call handling and written service to our members, brokers, and clients. You'll assist with customer enquiries and the processing of claims and policy tasks, ensuring that our customers receive exceptional service and support.

Key Responsibilities

* Provide excellent communication skills to effectively handle calls and written communications in a high customer-focused manner, leading to first contact resolution.

• Provide clear, accurate, and concise information to customers.
• Utilize excellent soft skills and active listening abilities to build strong relationships with customers.
• Record clear and accurate notes that reflect conversations.
• Challenge current processes and explore new ways of working for continuous improvement.
• Adapt and be flexible due to changing priorities.
• Contribute to the achievement of individual, team, and operational targets and objectives.
• Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements.
• Support with the onboarding and training requirements for new starters.
• Maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.

Essential Qualifications

* Proven experience in a customer-focused environment, preferably within financial services, insurance, or within a regulated environment.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

* Experience working in a customer service role within the financial services or insurance industry.

• Knowledge of regulatory requirements and industry standards.
• Experience with customer relationship management (CRM) software.
• Ability to work flexible hours, including evenings and weekends.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work in a team, as well as on own initiative.
• Strong technical skills, including proficiency in Microsoft Office and CRM software.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advisor, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities for career progression and advancement.
• A supportive and inclusive work environment that encourages growth and development.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees. As a Customer Service Advisor, you'll be part of a team that's passionate about delivering exceptional customer service and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits

As a Customer Service Advisor at arenaflex, you'll receive a competitive salary of £28,000, plus a range of benefits and perks, including:

• Generous bonus scheme.
• Company-funded Health Cash Plan.
• DC Pension scheme.
• Life, medical, and income insurance.
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion.
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays).
• Salary sacrifice electric car scheme with free on-site electric chargers.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're committed to helping them grow and develop their careers. As a Customer Service Advisor, you'll be part of a team that's dedicated to delivering exceptional customer service and making a positive impact on the lives of our customers. If you're passionate about customer service and want to join a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Apply for this job