Experienced Remote Benefits Customer Service Representative – Pittsburgh, PA

At arenaflex, we're dedicated to providing exceptional service to our members, and we're looking for talented individuals to join our team as Remote Benefits Customer Service Representatives. As a key member of our team, you'll play a vital role in helping members navigate their healthcare and pension plans with confidence. If you're passionate about delivering personalized support and making a difference in people's lives, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the benefits administration space. Our mission is to empower individuals and organizations to make informed decisions about their benefits, and we're committed to delivering exceptional service and support every step of the way. With a strong focus on customer satisfaction and a passion for innovation, we're shaping the future of benefits administration and creating a better experience for our members.

Job Overview

As a Remote Benefits Customer Service Representative, you'll be responsible for guiding members through benefits enrollment and assisting with updates to health and/or pension plans. You'll deliver personalized support via phone, email, and webchat, prioritizing quality over speed. You'll start on a single client account and, over time, be cross-trained to support multiple clients. You'll use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.

Key Responsibilities

* Guide members through benefits enrollment and assist with updates to health and/or pension plans

• Deliver personalized support via phone, email, and webchat, prioritizing quality over speed
• Start on a single client account and, over time, be cross-trained to support multiple clients
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex
• Interpret plan documents and explain them in simple, easy-to-understand language
• Handle confidential information responsibly in line with HIPAA and data privacy standards

Qualifications

* High school diploma or GED required

• Customer service or call center experience is a plus, but not required – we'll train the right person!
• Strong communication and problem-solving skills
• Ability to adapt your service approach to meet a variety of personalities and communication styles
• Tech-savvy with basic computer proficiency

Preferred Qualifications

* Bilingual candidates are encouraged to apply, with a focus on fluent Spanish or French speakers

• Experience working with benefits administration or a related field is a plus

Benefits

* Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Work Environment and Culture

* As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance

• You'll be part of a dynamic and supportive team that's passionate about delivering exceptional service and making a difference in people's lives
• arenaflex is committed to creating a culture of inclusivity, diversity, and respect, and we welcome applications from candidates from all backgrounds

Compensation and Perks

* Competitive hourly rate of $16.50 - $17.25, with opportunities for pay increases based on performance and experience

• Bilingual candidates may be eligible for an additional $0.75/hour
• Flexible scheduling with opportunities for overtime during peak season
• No weekend shifts – ever!

How to Apply

If you're passionate about delivering exceptional service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to: Saw Hlaing | [email protected] | 412-790-5425 Apply to this job We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job