Experienced Customer Service Coordinator – Cargo Gateway Operations at arenaflex Chicago, IL

Are you ready to embark on a thrilling career journey that combines your passion for customer service with your interest in the dynamic world of cargo operations? Look no further than arenaflex, where you'll have the opportunity to join a talented team of professionals who share your enthusiasm for delivering exceptional experiences to our customers. As a Customer Service Coordinator – Cargo Gateway Operations, you'll play a vital role in ensuring the smooth operation of our cargo products, providing top-notch support to our customers, and contributing to the success of our International & Cargo Team within the Customer Experience Division.

Why you'll love this job

• This role is a fantastic opportunity to work in a fast-paced, dynamic environment where no two days are ever the same.

• You'll be responsible for monitoring acceptance, planning, and accommodation of all arenaflex Cargo products to ensure compliance, which will challenge your analytical skills and attention to detail.
• The hiring range for this role is $48,000 to $68,000, taking into account the qualifications and experience of the candidate, making it an attractive career move for those looking to grow their expertise and advance their careers.

What you'll do

• Identify and communicate potential operational issues to other work groups and assist with resolution, demonstrating your problem-solving skills and ability to work collaboratively with others.

• Respond to phone calls and emails in a professional and timely manner, showcasing your excellent communication skills and customer service expertise.
• Assist with special projects from HQ and local management team, providing support and contributing to the success of our team.
• Provide superior quality customer service with maximum emphasis on problem resolution, ensuring that our customers receive the best possible experience.

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• High School diploma or GED Equivalency, demonstrating your basic education and foundation for success.

• 1 year Cargo Terminal Operations, Cargo Sales, or Cargo Reservations experience, showcasing your relevant work experience and skills.

Preferred Qualifications – Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Ability to multi-task, prioritize, and possess organization skills, ensuring that you can manage multiple tasks and responsibilities with ease.

• Ability to have a keen attention to detail, solid analytical skills, and demonstrates sound business judgment, allowing you to make informed decisions and solve complex problems.
• Ability to be a great team player with a positive, can-do attitude and projects a positive outlook, demonstrating your ability to work collaboratively with others and contribute to a positive work environment.
• Ability to consistently perform at their highest potential and delivers great results, showcasing your commitment to excellence and success.
• Ability to learn quickly and is adaptable in a changing business environment, ensuring that you can adapt to new situations and challenges with ease.
• Knowledge of arenaflex Cargo products and understanding of the cargo industry is highly desired, demonstrating your expertise and knowledge in this area.
• Knowledge of SABRE FRT system, showcasing your technical skills and ability to work with complex systems.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), ensuring that you meet the necessary security requirements.
• Ability to secure appropriate airport authority and/or US Customs security badges, demonstrating your ability to meet the necessary security requirements.

What you'll get

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network, providing you with endless opportunities to travel and experience new cultures.

• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well, and that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need to maintain a healthy work-life balance.
• 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year, providing you with a secure financial future.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at arenaflex

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at arenaflex.

Apply now

Ready to take the first step in your exciting career journey with arenaflex? Click the link below to apply for this role and join our talented team of professionals who share your passion for delivering exceptional experiences to our customers. Apply to this job Apply for this job