Key Account Manager

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role

We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.

This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.

What You’ll Do

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives.
• Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
• Own and manage the full relationship with assigned key accounts.
• Serve as the primary point of contact and trusted advisor to retail partners.
• Lead business reviews, client meetings, and executive presentations.
• Forecast sales performance and provide regular reporting to the Head of Residential Sales.
• Manage marketing spend to maximize ROI and drive sell-through.
• Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
• Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
• Represent Ooma at trade shows and industry events.
• Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

Experience We’re Looking For

• 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics.
• Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
• Experience in telecommunications, networking, or VoIP technology preferred.
• Strong relationship-building skills with the ability to influence and position products as strategic assets.
• Strategic mindset with the ability to translate insights into actionable growth plans.
• Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
• Self-starter who is comfortable with ambiguity and able to solve problems independently.
• Natural leadership presence with a positive, collaborative mindset.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
• Bachelor’s degree in Business or related field preferred, or equivalent professional experience.

This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future.

What We Offer

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• GRSP including employer match
• Employee Stock Purchase Plan
• Unlimited paid time off as well as corporate holidays observed #LI-CC1

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.