Senior Customer Success Manager, U.K.
About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.
About the Role
As a Senior Customer Success Manager, you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building, maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.
The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.
If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.
Responsibilities
- Own the relationship and ultimate success of Wunderkind's most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
- Mentor a client strategist who will help execute on your marketing vision; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients
Required Qualifications
- 5+ years experience in client service, account management, and/or digital marketing
- Experience working with Fortune 500 companies
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
- Desire to help mentor and develop junior members within the Customer Success team