Overview:

Act as the liaison between Treasury Management/Merchant Consultant and Operations to  service the maintenance needs of existing and prospective customers with a primary focus on Commercial Banking and complex setups.  Ensure accuracy of Treasury Management (TM)/Merchant service setup .  Receive instructions from Treasury Management/Merchant Consultant and clients and submit the resulting work order for the setup and maintenance of Treasury Management/Merchant products and services.

Primary Responsibilities:

• Prepare Treasury Management/Merchant Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests.  
• Monitor and track implementation to avoid stalled or inactive implementations. Assist the TM/Merchant Consultant with gathering additional details for the setup and maintenance of Treasury Management/Merchant products, including but not limited to internal and external customer contact.
• Prepare and review TM/Merchant agreements.  
• Under TM/Merchant Consultant direction: prepare, distribute, and collect customer legal agreements for clients’ signatures.  
• Validate TM/Merchant agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing.
• Coordinate and submit exception pricing for Commercial Banking and complex setups.
• Coordinate RM and Sales activities for required Tier II guidance lines for TM/Merchant products through CLAS and Business Banking Loan Processing Center (LPC) approval. Ability to work with a high level of independence, under general supervision.
• Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate.
• Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.

Education and Experience Required:

Associates Degree

3 years Treasury Management/Merchant customer service OR onboarding experience.

Location