Experienced Global Customer Experience Analyst – Vascular Access Solutions

At arenaflex, we're dedicated to delivering excellence and advancing patient care through innovative vascular access solutions. As a key member of our team, the Global Customer Experience Analyst will play a vital role in ensuring our customers receive concierge-level service and fostering positive relationships that reflect arenaflex's commitment to quality and service.

About arenaflex

arenaflex is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. Our team is passionate about creating innovative solutions that improve the lives of patients and healthcare professionals worldwide. We're proud to be a part of the medical device industry, where every day brings new opportunities to make a difference.

Role Responsibilities

As a Global Customer Experience Analyst, you'll be responsible for monitoring the company's Electronic Data Information (EDI) automatic order fulfillment system, ensuring timely processing of customer data. Your additional responsibilities will include:

• Monitoring, correcting, and releasing all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.
• Communicating specific customer master updates and changes to Commercial Operations, as needed to support EDI efficiency.
• Providing relevant key customer information, as requested and needed, to service our EDI customers.
• Assisting with maintaining an accurate and current EDI Product Catalog, adding new product releases, as well as, removing discontinued items.
• Responsible for assisting with the creation of accurate EDI rules used to support order efficiency.
• Participating in group sessions to brainstorm methods to enhance EDI service levels.
• Collaborating closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance, and marketing) to ensure seamless service and support.
• Manually allocating customer purchase orders and managing customer collections on a weekly, bi-monthly, and monthly basis.
• Addressing customer complaints or concerns, ensuring proper investigation and resolution.
• Understanding and answering complex questions as it pertains to International Trade Compliance.
• Providing data and reporting support to the Customer Experience Manager and other internal stakeholders.
• Offering innovative ideas to improve the customer experience and streamline internal processes.

Role Competencies

To succeed in this role, you'll need to possess the following competencies:

• Excellent interpersonal and communication skills, both oral and written.
• Sharp attention to detail and ability to multitask.
• Customer-focused and collaborative team player.
• Self-motivated and adaptable to changing priorities.
• Proactive in identifying opportunities to improve service and processes.

Role Requirements

To be considered for this role, you'll need to meet the following requirements:

• Bachelor's level degree, or equivalent professional work experience (medical device or healthcare industry experience is a plus).
• At least 5 years of EDI experience within the GHX platform.
• Proficient in Microsoft Office; ERP system experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and thrive in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Global Customer Experience Analyst, you'll have opportunities to:

• Develop your skills and expertise in EDI and customer experience.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Participate in training and development programs to enhance your knowledge and skills.
• Contribute to the development of innovative solutions that improve the lives of patients and healthcare professionals.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive company culture that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees. As a Global Customer Experience Analyst, you'll be part of a team that's passionate about delivering excellence and advancing patient care.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $80,000 - $110,000 per year, depending on experience.
• Benefits: Comprehensive health insurance, 401(k) matching, and paid time off.
• Perks: Flexible work arrangements, professional development opportunities, and a dynamic work environment.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](https://arenaflex.com/careers). We can't wait to hear from you! Apply for this job