Experienced Customer Assistance Representative – Airport Operations

Join the arenaflex family and embark on a world of possibilities, both at work and during your time off. As a Customer Assistance Representative, you'll travel the world, grow your expertise, and become the best version of yourself. With flexibility and grace, you'll tackle challenges, learn new skills, and advance your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As a Customer Assistance Representative at arenaflex, you'll interact with customers in a courteous, efficient, friendly, and professional manner. You'll be the face of our company, providing exceptional service to our valued customers. Your role will be dynamic, fast-paced, and rewarding, with opportunities to grow and develop your skills.

Key Responsibilities

These are the essential functions of the job:

• Greet customers when they enter the airport or arrive in the ticket area, providing a warm and welcoming experience.
• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures, maintaining a safe and secure environment for our customers.
• Assist customers with self-service kiosk check-in and kiosk baggage processing, ensuring a seamless and efficient experience.
• Service and maintain kiosk machines, including loading paper and cleaning surfaces, to ensure they are in good working order.
• Troubleshoot kiosk technology issues, identifying the source of problems and communicating with IT to resolve them.
• Verify that customers' carry-on baggage complies with FAA/arenaflex policies, ensuring that all customers have a safe and enjoyable flight.
• Verify and clear travel documents for customers traveling internationally, using the Timatic database available in the kiosk.
• Assist customers with checked baggage processing, including completing credit card transactions and self-tagging, to ensure that all baggage is properly handled.
• Queue lines in ticket counter areas based on departure times or type of assistance needed, reducing wait times and improving customer satisfaction.
• Accept and activate customers' self-tagged baggage at the activation station, ensuring that all baggage is properly processed.
• Physically move baggage throughout the ticket counter area, including moving checked baggage to the belt and oversized bags to designated locations.
• Assist customers with checking their assistive devices, sporting equipment, and other oversized items, ensuring that all customers have a safe and enjoyable flight.
• Refer customers to customer service agents when necessary, providing a seamless and efficient experience.
• Perform clearance and verification of documents at kiosks, ensuring that all customers have the necessary documentation.
• Assist with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the gate and terminal area.
• Assist unaccompanied minors with boarding, deplaning, or other transportation, ensuring their safety and well-being.
• Provide customers with gate information and directions, ensuring that all customers have a smooth and enjoyable journey.
• Perform paging activities, such as announcing forgotten items or asking customers to return to locked bags, to ensure that all customers are aware of important information.
• Perform additional related duties as deemed operationally necessary by management, consistent with the collective bargaining agreement.

All you'll need for success

Minimum Qualifications

* High School diploma or GED or international equivalent

• Must be 18 years of age or older
• Read, write, fluently speak, and understand the English language
• Bilingual language skills may be required in some locations
• Applicable valid driver's license as required by local authorities
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Preferred Qualifications

* Working knowledge of Sabre or any other Passenger Service System

• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What you'll get

As a Customer Assistance Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Travel Perks: Explore the world with our global network of over 6,800 daily flights to 365 destinations.
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts.
• Wellness Programs: Stay healthy and well with our wellness programs, providing you with the right tools, resources, and support.
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year.
• Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at arenaflex

At arenaflex, we value inclusion and diversity, and our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders. We believe in creating an inclusive work environment that meets and exceeds the needs of our diverse world. Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Expected salary

Location: Phoenix, AZ

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