Experienced Customer Service Team Manager – Merchant Sentiment Operations at arenaflex in Tempe

Join arenaflex, a leading innovator in the customer service industry, as we continue to revolutionize the way we interact with our customers. Our team is passionate about delivering exceptional experiences, and we're looking for a talented leader to help us achieve our goals.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has been at the forefront of the customer service industry for years. Our mission is to provide unparalleled customer experiences through innovative solutions, cutting-edge technology, and a team of passionate professionals. We're committed to fostering a culture of collaboration, creativity, and continuous learning, and we're excited to welcome like-minded individuals to our team.

About the Role

As a Manager on the Merchant Sentiment Operations team, you will play a critical role in overseeing the day-to-day operations and long-term success of your team. You will be responsible for fostering collaboration, supporting employee development, driving problem-solving initiatives, and ensuring a high-performance team environment. If you're a strong people leader with a passion for developing teams and raising performance to a high talent bar, we want to hear from you.

Key Responsibilities

* Oversee daily operations and long-term success of the Merchant Sentiment team, ensuring alignment with company goals and objectives.

• Manage, guide, and motivate team members to achieve collective goals, fostering a culture of collaboration and teamwork.
• Foster team collaboration, employee development, and effective problem-solving, providing immediate support and problem resolution for team members.
• Facilitate in-person 1:1 meetings with direct reports and connect with cross-functional partners to ensure seamless communication and collaboration.
• Nurture a collaborative, high-talent environment aligned with company goals, driving innovation and excellence in all aspects of team performance.
• Ensure the effective use of tools and systems, including Salesforce, JIRA, and Workday, to drive team success and efficiency.

Requirements (Must-Haves)

* 2+ years of people leadership experience, with a proven track record of developing and leading high-performing teams.

• Strong ability to thrive in a fast-paced, changing environment, with a passion for innovation and continuous learning.
• Familiarity with Salesforce, JIRA, and Workday systems, with experience in implementing and optimizing these tools to drive team success.
• Ability to be physically present in the Tempe corporate office (in-office days determined by business needs), with a willingness to adapt to changing business needs.
• Strong communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and cross-functional partners.

Preferred Qualifications (Nice-to-Haves)

* Proficiency in Excel / Google Sheets, with experience in data analysis and reporting.

• Project Management experience, with a proven track record of delivering projects on time, within budget, and to the required quality standards.

Skills and Competencies

* Strong leadership and management skills, with the ability to motivate and inspire team members to achieve collective goals.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and cross-functional partners.
• Strong problem-solving and analytical skills, with the ability to analyze complex problems and develop effective solutions.
• Ability to adapt to changing business needs, with a willingness to pivot and adjust plans as required.
• Strong attention to detail, with a focus on quality and accuracy in all aspects of team performance.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our team members, with a range of training and development opportunities available to support your career goals.

• Our team is passionate about innovation and continuous learning, with a focus on staying ahead of the curve in the customer service industry.
• We offer a range of career growth opportunities, from leadership roles to specialized functions, to help you achieve your career aspirations.

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment, with a focus on collaboration, creativity, and continuous learning.

• Our team is passionate about delivering exceptional customer experiences, with a focus on innovation, quality, and excellence in all aspects of our work.
• We offer a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a range of employee recognition and reward programs.

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

• We offer a range of perks and benefits, including flexible working arrangements, professional development opportunities, and a range of employee recognition and reward programs.
• Our team is passionate about delivering exceptional customer experiences, with a focus on innovation, quality, and excellence in all aspects of our work.

Conclusion

If you're a strong people leader with a passion for developing teams and raising performance to a high talent bar, we want to hear from you. arenaflex is a dynamic and forward-thinking company that is committed to delivering exceptional customer experiences through innovative solutions, cutting-edge technology, and a team of passionate professionals. Join us today and be part of a team that is shaping the future of the customer service industry. Apply for this job