[Remote] Inbound Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. The role involves managing inbound customer interactions and providing timely, accurate support while maintaining professionalism.
Responsibilities
- Answering inbound calls and providing a positive, solution-oriented customer experience
- Assisting with basic technical troubleshooting and initiating support tickets as needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers remain informed
- Delivering consistent, high-quality service in a structured environment
Skills
- High school diploma or GED required; additional education preferred
- Prior customer service experience, particularly in call-driven environments
- Strong verbal communication skills with the ability to build rapport quickly
- Ability to troubleshoot basic technical issues independently
- Comfortable working in a remote environment with minimal supervision
- Ability to successfully complete an extensive credentialing and background check process
- Reliable high-speed internet connection
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset
- Consistent attendance and reliability are essential for success in this role
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Company Overview