VP, Professional Services
About the Role
We are seeking a strategic and hands-on VP of Professional Services to lead and scale our global services organization. This leader will own the end-to-end delivery function, ensuring successful customer implementations while driving revenue, operational excellence, and customer satisfaction. This role requires deep expertise in CPQ (Configure, Price, Quote) and Billing systems, with a strong understanding of Quote-to-Cash processes. You will partner closely with Sales, Product, and Customer Success to deliver high-impact outcomes for enterprise customers. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.What You’ll Do
Leadership & Strategy
- Build and execute the vision and strategy for Professional Services aligned to company growth goals
- Lead, mentor, and scale a high-performing global team (Solutions Architects, Implementation Consultants, Engagement Managers)
- Establish services as a strategic revenue driver while improving margins and efficiency
- Build and scale a global partner delivery ecosystem (SIs, VARs, implementation partners)
- Own end-to-end delivery outcomes to ensure on-time and on-budget, high-quality implementations and a consistent customer experience across internal and partner-led engagements
- Own successful delivery of all customer implementations (on time, on budget, high quality)
- Develop and standardize implementation methodologies, playbooks, and best practices
- Ensure strong governance, risk management, and escalation handling across all engagements
- Act as an executive sponsor and subject matter expert for CPQ and Billing implementations
- Guide customers through complex Quote-to-Cash transformations
- Partner with Product to influence roadmap based on customer and delivery insights
- Partner with Sales on scoping, SOWs, and deal structuring to ensure profitable delivery
- Collaborate with Customer Success to drive adoption, expansion, and renewals
- Work with Finance on forecasting, utilization, and services revenue planning
- Own core metrics: utilization, gross margin, delivery timelines, CSAT, and NPS across internal and partner delivery
- Implement systems and processes to scale delivery operations globally
- Drive continuous improvement across tools, automation, and offshore/onshore models
- Leverage AI and automation to improve delivery efficiency, optimize resource utilization, and scale implementation capacity. Drive adoption of AI-enabled workflows across Professional Services and partner delivery to reduce time-to-implement and improve margins.
What You Bring
- 10–15+ years of experience in Professional Services, with at least 5+ years in senior leadership roles
- Proven track record of scaling a PS organization in a high-growth SaaS environment
- Deep expertise in CPQ and Billing systems (e.g., Salesforce CPQ, Zuora, Apttus/Conga, Stripe Billing, etc.)
- Strong understanding of Quote-to-Cash workflows and enterprise SaaS implementations
- Experience working with enterprise customers and managing complex, multi-threaded engagements
- Strong commercial acumen (SOWs, pricing, margin management)
- Ability to operate both strategically and tactically in a fast-paced environment
Nice to Have
- Experience in a startup or scaling environment (Series A–E)
- Background in Salesforce ecosystem or adjacent platforms
- Experience managing global/offshore delivery teams
Why This Role
- Opportunity to build and shape a critical function at a high-growth company
- Direct impact on revenue, customer success, and product direction
- High visibility with executive leadership and board-level influence