Assoc Specialist Remote Support IT (Remote, US, US)

Discover a more connected career

This role supports the company’s internal and external clients on a vast array of technical products and/or services. The Support Specialist will be responsible for troubleshooting and repairing technical products in an effort to resolve problems while using their technical expertise and the company’s diagnostic tools. Perform other duties as required.

Connecting you to great benefits

• Remote
• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Support the company’s internal and external clients on a vast array of technical products and/or services
• Provide friendly, courteous, and quality support to all users
• Respond to incoming calls, voicemails, web-submissions, emails, and chats requests for assistance from users experiencing problems
• Provide support for Windows OS
• Troubleshoot and resolve basic technical issues related to software, hardware or network connectivity
• Research questions, technical issues, error messages, etc using available information resources
• Maintain accurate and detailed records of customer interactions and issue resolution in ticketing systems 
• Follow all IT Support and Dycom related procedures

What you’ll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Ability to take ownership, accountability, and provide subject matter expertise in process area
• Must be an effective communicator with the ability to influence change and the ability to tailor communications to specific audiences
• The ability to empathize with customers and convey confidence
• Demonstrate the ability to assess functional and technical gaps in process design
• Ability to lead team discussions, solicit input and facilitate decisions in professional manner
• Strong analytical and problem-solving skills and develop solutions to problems independently and through team discussions
• Must be willing to adapt to changing work environment
• Working knowledge of relevant software, hardware and other equipment, including but not limited to:
  • Desktop OS (e.g. Microsoft Windows)
  • Productivity software (e.g. Microsoft Office)
  • Password resets, account activation/deactivation
  • Understanding of SMTP, HTTP
  • Able to use Remote Sessions (e.g. LogMeIn Rescue, VNC, etc.)
  • Web-based productivity software (e.g. Google Apps for business)
  • Knowledge of relevant call tracking applications
  • Knowledge of ITSM tools, (e.g. ServiceNow, Remedy, etc.)
• Ability to handle a large call volume
• Demonstrate the ability to multitask, organize effectively and are willing to adapt to changing work environments
• Have strong analytical and problem-solving skills

Why grow your career with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.  

Building stronger solutions together  Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.