Remote Customer Service Representative
Job Description
Provides remote technical support and services to external customers and/or internal field personnel utilizing vacuum expertise and troubleshooting capabilities.
This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s vacuum product portfolio.
Responsibilities may include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration. Excellent communication skills are needed to uncover root causes of issues and to propose innovative solutions.
May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent service center, applying a high level of technical knowledge/skill of various instruments/technologies, and periodically serving as an expert resource to the field teams.
May occasionally visit customer site with account managers or applications engineers.
Leverages pre and post sales interactions with customers to probe and qualify further revenue opportunities.
May book transactional sales opportunities and provide highly qualified leads to sales. Will work with SalesForce CRM to maintain customer data and log interactions.
Qualifications
Bachelor's or Master's Degree or equivalent.
Generally, requires minimal to no prior relevant work experience.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 28, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $30.87 - $48.23/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.