Quality Assurance & Compliance Program Specialist

About the position At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be. The Quality Assurance & Compliance Specialist supports the Quality Assurance Department in all Quality Assurance, Quality Improvement, Regulatory, Safety and Compliance activities that support all corporate operations including data management, incident reviews, investigations, compliance, audits, surveys, process improvement activities, training and risk management. All work is completed in compliance with all local, state and federal rules and regulations including but not limited to those mandated by NY State, OMH, OASAS, CMS, DOH, OCFS, OPWDD, and NYS Justice Center.

Responsibilities

• Assist QA Leadership with ensuring quality related deliverables are achieved in the areas of internal and external auditing and incident management.
• Assist QA Leadership in facilitating daily department huddles and ensuring all tracking grids and databases are maintained.
• Provide support to Quality Team Leads in completing investigations and/or audits as needed and assigned.
• Provide support to Quality Team Leads in maintenance of Incident Management, Corporate Compliance and Quality notifications for tracking and distribution to ensure compliance with regulatory requirements and agency protocol.
• Interface with NYS Incident Management Systems, including but not limited to IRAMS, IRMA, NIMRS, and WSIR, ensuring database users are tracked and maintained.
• Establish and maintain effective communication and relationships with agency programs, departments and leadership.
• Assist with Accreditations, Quality Committees and Subcommittees, to include Incident Management, Corporate Compliance, and QA Committee. Assist with meeting preparation and facilitation of Committees with scheduling, meeting agendas, and minutes. Provide data and inputs to dashboards, and reports to Leaders and the Board of Directors.
• Assist in organizing and managing external program reviews, operating certificates and licenses across the organization including tracking and preparing monthly report for the Board of Directors.
• Assist QA Leadership with completing quality assurance reporting and trend analyses.
• Serve on agency-wide committees as assigned.
• Attend and participate in internal and external meetings related to quality, regulatory and compliance requirements on behalf of QA Leadership, as requested.
• Assist QA Leadership in development, review, and revision of Quality Assurance protocols and processes.
• Supports the Safety Officer and Privacy Officer as needed.
• Support Central Administration as needed/assigned with Centralized Answering System
• Additional duties may be assigned to support the overall quality efforts of the organization.

Requirements

• The ideal candidate will have excellent verbal and written communication skills, excellent organizational skills, be self-motivated and proactive, be able to work collaboratively with all members of a team, and know to escalate issues appropriately.
• Must be able to:

Pass background check

• Pass a Child Protective Services Clearance
• Pass a drug and alcohol screening
• Present valid driver’s license and clean driving record
• Use standard office equipment such as computers, phones, photocopiers and fax machines
• Associate’s Degree
• At least 1 year of experience in a related field.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Must be capable to sit or stand in front of a computer for long-periods of time
• Must be able to travel throughout the Hudson Valley, Westchester County, and NYC regions
• Able to work in open space floor plan
• Work alongside co-workers within 3 feet
• Must be willing to work independently

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