Production/Application Support
Immediate need for a talented Production/Application Support. This is a 18 Months Contract opportunity with long-term potential and is located in Jersey City NJ/Pennington NJ/NYC NY/Charlotte NC/Plano TX/Kennesaw GA/Chandler, AZ/ Newark DE(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:26-09439 Pay Range: $65 - $72/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:
- Use of monitoring tools to proactively identify and research potential production incidents.
- Respond to alerts regarding potential production incidents.
- Escalate to advanced support as needed for problem resolution.
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
- Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Develop procedures for trouble shooting and possible resolution of issues.
- Execute procedures reliably and escalate appropriately to solve incidents quickly.
- Proven team player who can work comfortably in a multicultural .NET environment.
- Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
Key Requirements and Technology Experience:
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
- Knowledge of Client, Dynatrace, Sitescope, Tivoli Netcool/WebGUI,
- Experience with .NET Core, Java Virtual Machine, Windows,
- Experience in a large IT production support environment
- Basic understanding/exposure to ITIL /ITSM.
- Ability to work in non-contiguous shifts including the potential for weekends.
- ITIL Foundation/Intermediary certification
- Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues.
Our client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #BOA Apply tot his job Apply To this Job